Behavioral Health Care Navigator for Same-Day Access

CrossWinds Counseling & Wellness; Kansas; On-site; USD 38,000 - 48,000; Full time

Job summary

CrossWinds Counseling & Wellness seeks a Patient Navigator to provide care coordination services and guide clients through Same Day Access or intake processes. This role requires interpersonal, organizational, and data management skills to connect clients with the right programs and close referral gaps.

The position supports trauma-informed, culturally competent care and collaborates with internal and external providers to achieve health outcomes, within a community-based setting and a standard

Qualifications

• Bachelor's Degree or equivalent combination of education and experience in the Human Services field.
• Must complete Case Management Training and provide certificate within 6 months of hire.
• Possess prior computer experience in Microsoft Office programs and moderate to advanced computer fluency.
• Ability to work with persons with serious emotional disturbance and/or severe and persistent mental illness; possess competency in conducting highly-organized and detail-oriented work; possess demonstrated interpersonal and problem-solving skills.

Responsibilities

• Builds effective, professional relationships by working in partnership with clients and families while emphasizing client strengths, choice, and empowerment.
• Achieves or exceeds hourly productivity standards as outlined by supervisor; achieves or exceeds target data collection requirements.
• Assures that key client information is communicated to direct service providers and support staff prior to and after appointments.
• Opens new client charts at intake and ensures all needed demographic, financial, insurance, and basic health data is obtained.
• Provides quality customer service to clients, staff, and community partners.
• Assists with the coordination of treatment plan updates and other targeted case management tasks.
• Collaboration and coordination with all staff within the county served.

Skills

Care coordination

Empathy

Cultural competency

Education

Bachelor's Degree or equivalent in Human Services

Tools

Microsoft Office

Job description

CrossWinds Counseling & Wellness seeks a Patient Navigator to provide care coordination services and guide clients through Same Day Access or intake processes. This role requires interpersonal, organizational, and data management skills to connect clients with the right programs and close referral gaps.

The position supports trauma-informed, culturally competent care and collaborates with internal and external providers to achieve health outcomes, within a community-based setting and a standard