Behavioral Health Care Manager

Synapticure; Albuquerque (NM); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Work-from-home stipend

401(k) matching

Medical, Dental, and Vision coverage

Generous paid time off

Life Insurance

Disability Insurance

Paid time off

Job summary

A healthcare innovation company is looking for a Behavioral Health Care Manager to provide mental health support to patients with neurodegenerative diseases. The role includes care coordination, conducting assessments, and collaborating with medical professionals. Ideal candidates will have at least two years of direct care management experience and an active LCSW license. This position offers competitive compensation, remote-first work, and opportunities for career progression.

Qualifications

• Minimum of 2 years' experience in direct case or care management.
• Strong understanding of insurance processes and medical billing/coding.
• Experience with reviewing medical records and clinical trials.
• Strong organizational and communication skills.
• Familiarity with insurance processes and medical billing/coding.
• Experience with medical records reviews and clinical trials.
• Thrive in a startup or high-growth environment.
• Patient-centered care for vulnerable populations.

Responsibilities

• Provide care coordination and mental health support to patients and caregivers.
• Conduct screenings and assessments for mental health disorders.
• Collaborate with medical providers to develop treatment plans.
• Educate patients and caregivers on mental health options.
• Monitor symptoms and adapt care plans as outcomes evolve.
• Deliver evidence-based behavioral interventions (MI, BA, problem-solving).
• Collaborate with psychiatric consultants to adjust treatment plans.
• Refer to external services as clinically indicated.
• Maintain accurate records in Synapticure’s EHR.
• Develop relapse prevention plans with patients reaching goals.
• Build trust with patients, caregivers, and partners.

Skills

Organizational skills

Communication skills

Interpersonal skills

Knowledge of neurodegenerative diseases

Organizational skills

Education

Active LCSW or similar licensure

Tools

EHR systems

Medical billing/coding familiarity

Job description

About Synapticure

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting‑edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases such as Alzheimer’s, Parkinson’s, and ALS.

The Role

The Behavioral Health Care Manager is a direct support role addressing the mental health needs of individuals and their families affected by neurodegenerative diseases. You will provide care coordination and behavioral health support to patients, caregivers, and their loved ones while implementing Synapticure’s Collaborative Mental Health Care (CoCM) program. This role involves working closely with medical providers, patients, and partners to drive meaningful change and ensure exceptional mental health care for this community.

Job Duties – What You’ll Be Doing

• Fulfill the responsibilities of the Behavioral Health Care Manager (BHCM) role within the Collaborative Care Model (CoCM) program, adhering to the guidelines established by the University of Washington AIMS Center
• Support the mental and physical health care of assigned patients, ensuring comprehensive coordination with their medical providers and other mental health professionals
• Screen and assess patients for mental health disorders, facilitating engagement and follow‑up care
• Provide education to patients and caregivers about mental health disorders, including available treatment options
• Monitor clinical symptoms and treatment outcomes, documenting progress and adapting care plans as needed
• Deliver evidence‑based behavioral interventions, including techniques such as motivational interviewing, behavioral activation, and problem‑solving treatments
• Collaborate with psychiatric consultants and licensed neuropsychologists to develop and adjust treatment plans for patients who are not improving as expected
• Facilitate referrals to external services, such as social services, vocational rehabilitation, and specialty care, as clinically indicated
• Maintain accurate records in Synapticure’s EHR system, ensuring clear communication with all care team members
• Develop and implement relapse prevention plans with patients achieving treatment goals
• Build relationships with patients, caregivers, and partners to foster trust and ensure continuity of care

Requirements – What We Look For In You

• Active LCSW (or similar) licensure
• Minimum of 2 years’ experience in direct case or care management
• Background in ALS, Parkinson’s Disease, Dementia care or other neurodegenerative or chronic disease care
• Strong organizational, communication and interpersonal skills
• Familiarity with insurance processes and medical billing/coding
• Experience with reviewing medical records and working within clinical trials
• Proven ability to thrive in a startup or rapidly growing organization
• Knowledge of current trends in neurodegenerative diseases, terminal illnesses, targeted therapies, and clinical trials
• Passion for working with vulnerable populations and providing patient‑centered care

Values

• Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we serve, putting them first in everything we do.
• Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we meet our patients’ challenges every day with empathy, compassion, kindness, joy, and hope.
• Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers, communicating with authenticity and humility, and prioritizing honesty and directness while always learning.
• Embrace the opportunity. We are energized by our mission’s importance and biased toward action.

Benefits For Full‑time Employees

• Remote‑first design with work‑from‑home stipend.
• Competitive compensation with an annual bonus opportunity.
• 401(k) with matching contribution from day 1.
• Medical, Dental, and Vision coverage for you and your family.
• Life insurance and Disability coverage.
• Generous sick leave and paid time off.
• Fast‑growth company with opportunities to progress in your career.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.