Behavioral Health Admissions Coordinator – Day Shift

Ethan Crossing of Cleveland; Euclid (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Multiple medical plan options

Generous PTO and paid holidays

401(k) with company contribution; Life

Tuition reimbursement up to $15,000

Job summary

Ethans Crossing Cleveland in Euclid, OH is seeking an Intake Coordinator to support admissions, triage calls, verify insurance, and coordinate with nursing and care teams. The role requires empathy, accuracy, and urgency during our busiest hours.

We value superb communication, multitasking ability, and calmness under pressure. A high school diploma or GED is required, with full-time hours including day shifts and rotating weekends.

Qualifications

• Healthcare admissions or behavioral health front-office experience preferred.
• Proficient in EMR and capable of managing multiple tasks.
• Excellent communication and customer-service skills under pressure.

Responsibilities

• Answer referral lines; triage calls from families, EDs, and providers with warmth and professionalism.
• Verify insurance, gather demographics, and schedule assessments/admissions.
• Track bed board and collaborate with nursing, EVS, and security for timely room readiness.
• Maintain real-time logs, dashboards, and handoffs between shifts.
• Coordinate with rounding providers and daytime interdisciplinary teams to keep care plans moving.
• Support safe discharges and smooth handoffs to evening/night teams.

Skills

Communication skills

Multitasking

Customer-service

Calm under pressure

Education

High school diploma or GED

Tools

EMR proficiency

Job description

Ethans Crossing Cleveland in Euclid, OH is seeking an Intake Coordinator to support admissions, triage calls, verify insurance, and coordinate with nursing and care teams. The role requires empathy, accuracy, and urgency during our busiest hours.

We value superb communication, multitasking ability, and calmness under pressure. A high school diploma or GED is required, with full-time hours including day shifts and rotating weekends.