Behavioral Health Admissions Coordinator

Renaissance Recovery - Florida; Florida; Remote; USD 70,000 - 90,000; Full time

Job summary

Renaissance Recovery is seeking an experienced Behavioral Health Admissions Coordinator to guide prospective clients and families through the admissions and intake process.

You will respond to inquiries, perform pre-admission screenings, verify benefits, coordinate pre-authorizations, and ensure accurate documentation in Kipu EMR and Zoho CRM, supporting smooth transitions into treatment.

Job description

Behavioral Health Admissions Coordinator – Substance Use Treatment

Renaissance Recovery | Lantana, Florida | Remote

Salary: $70,000–$90,000 per year, based on experience
Schedule: Tuesday–Saturday, 2:00 p.m.–10:00 p.m.
Position Type: Full-Time
Experience: At least one year of behavioral health or substance use treatment admissions experience preferred

Position Overview

Renaissance Recovery is seeking an experienced Behavioral Health Admissions Coordinator to guide prospective clients and their families through the admissions and intake process.

As an initial point of contact, the Admissions Coordinator responds to inquiries, completes pre-admission screenings, verifies insurance benefits, coordinates pre-authorizations, maintains accurate documentation, and helps clients transition smoothly into treatment.

The ideal candidate has direct admissions experience within a substance use disorder, addiction treatment, or mental health program and understands how to communicate with compassion, professionalism, and urgency. Experience using Kipu EMR and Zoho CRM is strongly preferred.

Key Responsibilities

• Respond promptly and professionally to admissions calls, online inquiries, and prospective client referrals
• Build rapport with prospective clients and families while providing clear information about the admissions process
• Conduct pre-admission screenings and gather required demographic, clinical, insurance, and financial information
• Verify insurance benefits and communicate coverage information accurately
• Coordinate insurance pre-authorizations and other admission requirements
• Enter and maintain accurate client information in Kipu EMR, Zoho CRM, and related systems
• Prepare, organize, and manage admission documentation
• Coordinate with clinical, medical, admissions, and administrative team members to support appropriate placement
• Escalate clinical concerns, safety issues, or barriers to admission to the appropriate team member
• Follow up with prospective clients, families, referral sources, and other stakeholders throughout the admissions process
• Help create a welcoming and organized onboarding experience that supports client engagement and retention
• Protect client confidentiality and maintain compliance with HIPAA and organizational policies
• Complete additional admissions-related duties as assigned

Required Qualifications

• High school diploma or GED
• At least one year of admissions or intake experience within a substance use disorder, addiction treatment, or behavioral health setting
• Experience handling intake calls and gathering sensitive client information
• Strong written and verbal communication skills
• Excellent organization, documentation, and follow-up abilities
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently while collaborating effectively with clinical and administrative teams
• Comfortable learning and using electronic medical record and customer relationship management systems
• Ability to work the Tuesday–Saturday, 2:00 p.m.–10:00 p.m. schedule

Preferred Qualifications

• Experience using Kipu EMR
• Experience using Zoho CRM or a comparable customer relationship management platform
• Experience with insurance verification, verification of benefits, and pre-authorization processes
• Knowledge of behavioral health and substance use disorder levels of care
• Familiarity with client onboarding, referral coordination, and admissions documentation

Core Competencies

• Responsiveness: Handles admissions inquiries promptly, professionally, and with appropriate urgency
• Attention to Detail: Maintains accurate client information, documentation, and system records
• Client-Centered Communication: Interacts with clients and families with empathy, patience, and professionalism
• Technical Proficiency: Uses EMR, CRM, telephone, email, and related admissions systems efficiently
• Organization: Prioritizes competing responsibilities and consistently follows through
• Problem-Solving: Identifies admission barriers and works with the appropriate team members to resolve them
• Team Collaboration: Communicates effectively with clinical, medical, operational, and administrative staff
• Confidentiality: Handles sensitive client and healthcare information appropriately