Admissions Coordinator

Lantana Recovery; New Milford (CT); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Lantana Recovery is actively seeking an Admissions Coordinator to welcome prospective clients and guide them through the admissions process. You will work closely with clinical leadership to ensure accurate intake and appropriate placement, while maintaining strict confidentiality and regulatory compliance.

The role emphasizes proactive communication, documentation accuracy, and collaboration with the CEO, Clinical Director, and Medical Director to support dual diagnosis treatment admissions.

Qualifications

• Bachelor’s degree or higher in health management services or related field.
• Excellent verbal communication and interpersonal skills.
• Proficiency in modern EMR systems and patient data entry.
• Strong documentation and record-keeping abilities.
• Familiarity with DHEC and Joint Commission requirements.

Responsibilities

• Serve as the first point of contact for prospective clients and guide them through admissions.
• Coordinate intake processes, including pre-screening and data collection.
• Communicate with Clinical and Medical staff to determine appropriate level of care.
• Maintain confidential client records in compliance with regulations.
• Assist with insurance benefits communication and financial documentation.

Skills

Verbal communication

EMR proficiency

Documentation skills

Regulatory knowledge

Education

Bachelor's degree in health management services

Tools

EMR software

Job description

Lantana Recovery was founded by individuals in long-term recovery from substance use disorders with a vision to provide an alternative to traditional addiction treatment models. The organization offers customized treatment plans tailored to meet the unique mental, emotional, physical, spiritual, educational, and vocational needs of each client. Lantana Recovery emphasizes innovative and personalized treatment experiences rather than a one-size-fits-all approach. The programs are designed to support clients as they work toward meaningful and lasting recovery.

Overview:

We are seeking a dynamic and detail-oriented Admissions Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for prospective patients, guiding them through the admissions process with professionalism and enthusiasm. Your proactive approach will ensure a smooth intake experience, support compliance with health regulation policies, and maintain the highest standards of patient confidentiality. This position offers an exciting opportunity to contribute to a compassionate healthcare environment while utilizing your administrative expertise and excellent communication skills.

An Admissions Coordinator is responsible for facilitating all tasks associated with admitting clients. The role communicates with any related parties to ensure seamless admission.

General Responsibilities:

An Admissions Coordinator serves as initial contact for prospective clients and is responsible for speaking with and onboarding members of the community who find themselves in need of dual diagnosis treatment. An Admissions Coordinator is further responsible for the effective implementation of new clients, including, but not limited to; thorough pre-screening efforts, EMR data integration, the communication of insurance benefits, collection of financial documentation, and the placement of programming. The position regularly collaborates with the CEO, Clinical Director and Medical Director to discern appropriate and effective placement.

Responsibilities include:

• Demonstrates the company mission, purpose, values and beliefs in everyday language.
• Promotes the agency and attracts potential clients through positive attitude and timely communication efforts.
• Gather essential information, including medical history, substance abuse history, and mental health status.
• Gathers demographic information to initialize client profiles within EMR.
• Conducts pre-screening assessments to aid clinical staff in determining permissibility of client engagement.
• Educate potential clients and their families about the center's services, programs, and admission criteria.
• Explain the intake and admissions process, treatment options, and program expectations.
• Maintain accurate and confidential client records in compliance with legal and ethical standards.
• Ensure that all necessary intake and admissions documentation is completed and filed appropriately
• Frequently communicates with Clinical and Medical Director to discern appropriate level of care for incoming clientele.
• Facilitates admissions process for clientele, creates and secures onboarding program documents, collects financial and payment information, and educates clients on facility safety.
• Recommends changes in program and services, and policies and procedures when needed.
• Promotes and maintains good relationships and communication between departments.
• Collaborates with other staff in implementation of corporate initiatives, and other services, as needed.
• Ensures facility operations adheres to established policies, procedures and standards of care.
• Assist, when appropriate, with contributing to any policy changes within programming.

Qualifications include:

• (Preferred) Bachelor’s degree in health management services or other related human service.
• Exceptional verbal communication.
• Possess passion and compassion for client care.
• Proficiency in modern EMR.
• Exemplary documentation skills.
• Familiarity with DHEC and Joint Commission requirements.

Job Type: Full time

Schedule: Tuesday-Saturday 8am-5pm Flex Schedule

Work Location:

• Remote applicants will be considered.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance