Behavioral Health Admin

Guidelight Health; Quincy (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health & Wellness benefits

Responsible PTO

401(k) with company match

Licensing fees covered

Tuition reimbursement

Job summary

Guidelight Health in Quincy, MA is seeking a Client Service Coordinator to be the friendly first contact for patients and visitors, providing information, assistance, and guidance for behavioral health services. You will greet arrivals, manage calls, schedule appointments, verify insurance, and support billing processes while upholding HIPAA and company policies.

Join a growing team committed to compassionate care and a welcoming, professional reception that helps patients navigate treatment

Qualifications

• Strong communication and interpersonal skills with diverse populations.
• Ability to multitask and stay organized in a fast-paced reception.
• Familiarity with healthcare terminology and HIPAA basics.

Responsibilities

• Greet patients and visitors warmly upon arrival to set a welcoming tone.
• Answer calls, route inquiries, and provide accurate information.
• Schedule appointments and coordinate handoffs with clinical staff.
• Verify insurance information and assist with basic billing inquiries.
• Maintain a clean, organized reception area reflecting Guidelight Health values.
• Support administrative tasks and keep patient records up to date.
• Collaborate with clinical staff to address patient needs promptly.

Skills

Excellent communication and Interper…

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Reports to: Executive Director

Department/Location: Onsite at our Quincy, MA location

FLSA Status: Non-Exempt

Description:

Role Summary:

As theClient Service Coordinator, you will play a pivotal role in ensuring that all patients and visitors receive exceptional service and support. You will be the first point of contact at the front desk for individuals seeking mental health treatment, providing them with information, assistance, and guidance as needed.

Role Responsibilities:

• Greet patients and visitors with warmth and professionalism upon arrival at the facility.
• Manage incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members.
• Schedule appointments for patients and coordinate with clinical staff to ensure smooth transitions between appointments.
• Verify patient insurance information and assist with billing inquiries as needed.
• Maintain a clean and organized reception area, ensuring that it reflects the welcoming atmosphere of Guidelight Health.
• Assist with administrative tasks such as filing paperwork, managing patient records, and updating databases.
• Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner.
• Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations.

Required Qualifications :

• High school diploma or equivalent required.
• Background in behavioral health.
• Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and basic computer skills required.
• Knowledge of mental health terminology and procedures is a plus.

Preferred Qualifications:

• Associate's or bachelor's degree.

Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included.

We want to be a place where every employee has a voice and feels truly welcome, appreciated, free to be themselves, and empowered and enabled to do their best work. Our differences make us unique, and we actively support these differences and work to create communities of respect throughout our company. www.guidelighthealth.com

Pay Range

$23 - $33 USD

At Guidelight, we value a work-life integration culture. This approachallows our teammates to focus on what matters most to them, whilealso caring for our clients and fellow teammates. We have found thatthis promotes a sustainable and successful culture, and we offerthefollowing benefits to our teammates todemonstratethis commitmentto each other.

As a Guidelight teammate, working 32+ hours per week, you’ll enjoy a comprehensive benefits package, including:

• Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
• Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time theyneed, when they need it, while ensuring continuity of care and team collaboration
• 401(k):With company match.
• Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable.
• Professional Development: Annual stipend fortuition reimbursement, ongoing education, or CEUs.
• Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.