Behavioral Health Admin

Guidelight Health Inc; Quincy (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health & Wellness

Paid Time Off

401(k) match

Licensing fees covered

Tuition reimbursement / CEUs

Clinical supervision

Job summary

Guidelight Health Inc. is seeking a Client Service Coordinator at our Quincy, MA location to ensure patients and visitors receive exceptional service.

You will be the first point of contact at the front desk, handling information, guidance, and inquiries with empathy and professionalism. Responsibilities include greeting patients, managing calls, scheduling appointments, verifying insurance, assisting with billing inquiries, and maintaining organized records.

Qualifications

• High school diploma or equivalent required.
• Background in behavioral health.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Knowledge of mental health terminology and procedures is a plus.

Responsibilities

• Greet patients and visitors with warmth and professionalism upon arrival at the facility.
• Manage incoming calls and inquiries, providing accurate information and directing calls to staff.
• Schedule appointments for patients and coordinate with clinical staff.
• Verify patient insurance information and assist with billing inquiries as needed.
• Maintain a clean and organized reception area reflecting a welcoming atmosphere.
• Assist with administrative tasks such as filing, patient records, and updating databases.
• Collaborate with clinical staff to address patient needs in a timely and empathetic manner.
• Adhere to confidentiality guidelines and HIPAA regulations.

Skills

Excellent communication

Interpersonal skills

Multitasking

Attention to detail

Customer service

HIPAA awareness

Education

High school diploma

Associate's or bachelor's degree

Tools

Microsoft Office Suite

Job description

Title: Client Service Coordinator

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Reports to

Executive Director

Department/Location

Onsite at our Quincy, MA location

FLSA Status

Non-Exempt

Description

Role Summary: As the Client Service Coordinator, you will play a pivotal role in ensuring that all patients and visitors receive exceptional service and support. You will be the first point of contact at the front desk for individuals seeking mental health treatment, providing them with information, assistance, and guidance as needed.

Role Responsibilities

• Greet patients and visitors with warmth and professionalism upon arrival at the facility.
• Manage incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members.
• Schedule appointments for patients and coordinate with clinical staff to ensure smooth transitions between appointments.
• Verify patient insurance information and assist with billing inquiries as needed.
• Maintain a clean and organized reception area, ensuring that it reflects the welcoming atmosphere of Guidelight Health.
• Assist with administrative tasks such as filing paperwork, managing patient records, and updating databases.
• Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner.
• Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations.

Required Qualifications

• High school diploma or equivalent required.
• Background in behavioral health.
• Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and basic computer skills required.
• Knowledge of mental health terminology and procedures is a plus.

Preferred Qualifications

• Associate's or bachelor's degree.

Company Contact Notice

Please do not contact our public clinical admissions line regarding this or any other job posting. For recruiting-related inquiries, please contact the Talent team at [e-mail]

Equal Opportunity

Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included. We want to be a place where every employee has a voice and feels truly welcome, appreciated, free to be themselves, and empowered and enabled to do their best work. Our differences make us unique, and we actively support these differences and work to create communities of respect throughout our company. www.guidelighthealth.com

Benefits & Perks

At Guidelight, we value a work-life integration culture. This approach allows our teammates to focus on what matters most to them, while also caring for our clients and fellow teammates. We have found that this promotes a sustainable and successful culture, and we offer the following benefits to our teammates to demonstrate this commitment to each other.

As a Guidelight teammate, working 32+ hours per week, you'll enjoy a comprehensive benefits package, including:

• Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
• Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration.
• 401(k): With company match.
• Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable.
• Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
• Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.

Pay Range

$23—$33 USD