Behavioral Health Access and Referrals Coordinator

Cedar Park Group Inc.; Boise (ID); On-site; USD 38,000 - 52,000; Full time

Job summary

Cedar Park Med is seeking a full-time Behavioral Health Administrative Support Specialist to coordinate appointments and connect individuals with resources across Idaho. This in-person role supports the behavioral health team and provides day-to-day administrative assistance.

Key duties include managing referrals, tracking outcomes, supporting outreach efforts, and maintaining program records. Strong organizational, communication, and confidentiality skills are essential to help veterans and

Qualifications

• Must have a high school diploma or equivalent.
• Strong administrative, organizational, and time-management skills.
• Effective written and verbal communication abilities.
• Proficiency with computers, data entry, scheduling, and standard office applications.
• Ability to communicate professionally with individuals facing health or personal challenges.
• Ability to handle sensitive information and maintain confidentiality.
• Ability to coordinate multiple appointments, referrals, and follow-up activities.
• Ability to work with clinical staff, community providers, and program participants.

Responsibilities

• Coordinate behavioral health services and schedule clinical team appointments.
• Respond to requests for assistance and connect individuals with services.
• Identify resources across Idaho and maintain knowledge of local programs.
• Provide referrals based on needs and location; follow up on outcomes.
• Maintain referrals, appointment data, and program records.
• Support outreach activities, events, and wellness initiatives.
• Assist with monthly reports on contacts, referrals, and services.
• Collaborate with clinicians and internal program staff to coordinate care.

Skills

Administrative skills

Organizational skills

Time management

Communication skills

Data entry

Scheduling

Confidentiality

HIPAA knowledge

Education

High school diploma

Tools

Office software

Data entry

Scheduling software

Job description

Cedar Park Med is seeking a full-time Behavioral Health Administrative Support Specialist to support a statewide behavioral health program serving service members, veterans, and their immediate family members. This in-person role is responsible for coordinating appointments, connecting individuals with appropriate resources, supporting community outreach, and providing day-to-day administrative assistance to the behavioral health team.

Schedule

• Full-time, in-person position
• Core hours are Monday through Friday, 7:30 a.m. to 4:30 p.m.
• Schedule flexibility may be required for scheduled events and occasional weekend activities
• Travel within Idaho may be required
• Initial 12-month assignment with the possibility of extension

Responsibilities

• Coordinate behavioral health services and schedule appointments for the clinical team
• Respond to requests for assistance and help connect individuals with appropriate services
• Identify psychological, medical, financial, and community-based resources throughout Idaho
• Maintain current knowledge of local, state, and federal support programs
• Provide accurate referrals based on each individual’s needs and location
• Follow up on referrals and assist with tracking service outcomes
• Support timely access to behavioral health services, including urgent requests
• Maintain referral lists, appointment information, program records, and tracking systems
• Assist with monthly reports covering contacts, outreach, referrals, follow-up activities, and services provided
• Support public outreach activities, educational events, and wellness initiatives
• Coordinate with behavioral health clinicians, community providers, and internal program staff
• Assist with connecting high-risk individuals to appropriate clinical support
• Handle sensitive information with professionalism and maintain strict confidentiality
• Follow HIPAA, privacy, documentation, and information-security requirements
• Provide general administrative and program support as assigned

Required Qualifications

• High school diploma or equivalent
• Strong administrative, organizational, and time-management skills
• Effective written and verbal communication skills
• Proficiency with computers, data entry, scheduling, and standard office applications
• Ability to communicate professionally with individuals experiencing behavioral health or personal challenges
• Ability to manage sensitive information and maintain strict confidentiality
• Ability to coordinate multiple appointments, referrals, and follow-up activities accurately
• Ability to work effectively with clinical staff, community providers, and program participants
• Ability to successfully complete required background screening and facility-access requirements
• Legally authorized to work in the United States

Preferred Qualifications

• At least one year of experience working in a behavioral health, healthcare, social services, or related environment
• Experience coordinating patient care, clinical appointments, or community referrals
• Experience supporting service members, veterans, or military families
• Knowledge of behavioral health, suicide prevention, family support, substance-use, or community assistance programs
• Familiarity with psychological, medical, and financial resources available throughout Idaho
• Experience supporting community outreach, education, or public events