Behavioral Care Manager — Care Operations Lead

Brightli; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

All-Inclusive Benefits

Paid Time Off 29 days

Telemedicine

Employee Assistance Program

Workplace Culture

Job summary

Brightli seeks a Behavioral Care Manager to coordinate daily department operations, monitor client activity, and support clinical teams. The role requires strict adherence to HIPAA guidelines and a patient-centered approach to care coordination.

The position emphasizes accurate scheduling, documentation, and collaboration with HIM, ROI, and Medicaid personnel to ensure regulatory compliance and high-quality client outcomes.

Qualifications

• High school diploma or GED required.
• Experience in office management preferred.
• Strong documentation and communication skills.
• Ability to comply with HIPAA and privacy policies.

Responsibilities

• Answer calls and document in the clinical record.
• Review and protect client information and auto-route crises.
• Schedule and manage client appointments accurately.
• Verify insurance status and assist with regulatory compliance.

Skills

Documentation

Phone communication

Follow directions

Compliance

Education

High School Diploma or GED

Tools

Relias Training

Job description

Brightli seeks a Behavioral Care Manager to coordinate daily department operations, monitor client activity, and support clinical teams. The role requires strict adherence to HIPAA guidelines and a patient-centered approach to care coordination.

The position emphasizes accurate scheduling, documentation, and collaboration with HIM, ROI, and Medicaid personnel to ensure regulatory compliance and high-quality client outcomes.