Beauty Retail Team Lead & Client Experience Coach

Sephora; Nashville (TN); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive culture

Equal opportunity employer

Job summary

Sephora is seeking a Sales and Service Leader in Nashville to drive store success through coaching, training, and delivering exceptional client service. You will lead by example, empower teammates, and uphold Sephora standards while promoting a culture of inclusivity and teamwork.

The role requires leadership experience in retail, strong communication, and the ability to thrive in a fast-paced environment; evening, weekend, and holiday availability is expected.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.

Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals.
• Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance.
• Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamworkHelp promote a culture of openness where everyone feels empowered.

Skills

Leadership

Coaching

Sales experience

Communication skills

Job description

Sephora is seeking a Sales and Service Leader in Nashville to drive store success through coaching, training, and delivering exceptional client service. You will lead by example, empower teammates, and uphold Sephora standards while promoting a culture of inclusivity and teamwork.

The role requires leadership experience in retail, strong communication, and the ability to thrive in a fast-paced environment; evening, weekend, and holiday availability is expected.