Beauty Retail Sales & Service Leader – Coaching

SEPHORA; Towson (MD); On-site; USD 48,000 - 62,000; Full time

Job summary

Sephora in Towson, MD seeks a Sales and Service Leader to drive client service and support daily store operations. This full-time, on-site role leads by example on the sales floor, providing personalized product recommendations and maintaining an inviting environment for all clients.

The position includes supervising and coaching team members, training support, and prioritizing tasks to meet sales and client satisfaction goals.

Qualifications

• Experience supervising team members in a fast-paced environment.
• Proven focus on customer satisfaction and inclusive client experiences.
• Experience in training and coaching new staff and reinforcing service and sales practices.
• Excellent communication skills and collaboration with diverse teams.
• Retail, beauty or hospitality background with client-facing, sales-driven context.
• Ability to work a flexible full-time schedule including evenings, weekends, and holidays.

Responsibilities

• Drive outstanding client service and support daily store operations.
• Lead by example on the sales floor with personalized product recommendations.
• Coach and supervise team members, reinforcing Sephora's standards.
• Monitor service levels and resolve client concerns during shifts.
• Support cashier and sales activities and partner with leadership to meet goals.
• Maintain store presentation and promote brand initiatives and promotions.
• Model Sephora's values in every interaction.

Skills

Supervisory skills

Customer service

Training & coaching

Communication skills

Retail/beauty experience

Flexible schedule

Problem-solving

Diversity & inclusion values

Job description

Sephora in Towson, MD seeks a Sales and Service Leader to drive client service and support daily store operations. This full-time, on-site role leads by example on the sales floor, providing personalized product recommendations and maintaining an inviting environment for all clients.

The position includes supervising and coaching team members, training support, and prioritizing tasks to meet sales and client satisfaction goals.