Sales and Service Leader-Full Time

SEPHORA; Towson (MD); On-site; USD 48,000 - 62,000; Full time

Job summary

Sephora in Towson, MD seeks a Sales and Service Leader to drive client service and support daily store operations. This full-time, on-site role leads by example on the sales floor, providing personalized product recommendations and maintaining an inviting environment for all clients.

The position includes supervising and coaching team members, training support, and prioritizing tasks to meet sales and client satisfaction goals.

Qualifications

• Experience supervising team members in a fast-paced environment.
• Proven focus on customer satisfaction and inclusive client experiences.
• Experience in training and coaching new staff and reinforcing service and sales practices.
• Excellent communication skills and collaboration with diverse teams.
• Retail, beauty or hospitality background with client-facing, sales-driven context.
• Ability to work a flexible full-time schedule including evenings, weekends, and holidays.

Responsibilities

• Drive outstanding client service and support daily store operations.
• Lead by example on the sales floor with personalized product recommendations.
• Coach and supervise team members, reinforcing Sephora's standards.
• Monitor service levels and resolve client concerns during shifts.
• Support cashier and sales activities and partner with leadership to meet goals.
• Maintain store presentation and promote brand initiatives and promotions.
• Model Sephora's values in every interaction.

Skills

Supervisory skills

Customer service

Training & coaching

Communication skills

Retail/beauty experience

Flexible schedule

Problem-solving

Diversity & inclusion values

Job description

Company Description

Sephora is the world's leading global prestige beauty retailer, offering more than 500 brands along with its own Sephora Collection across fragrance, makeup, haircare, skincare, and more. With over 3,200 stores and 20 offices in 35 markets, Sephora fosters an environment where team members innovate, collaborate, and create memorable experiences for clients. The company emphasizes ongoing learning, encouraging employees to become product and brand experts while building fulfilling career paths. Guided by values that promote leadership, imagination, growth, and inspiration, Sephora nurtures a caring, inclusive community where beauty thrives in diversity and authenticity. By championing a world of inspiration and inclusion, Sephora invites team members and customers alike to celebrate their unique beauty and belong to something beautiful.

Role Description

The Sales and Service Leader is a full-time, on-site role based in Towson, MD, responsible for driving outstanding client service and supporting daily store operations. This role leads by example on the sales floor, engaging clients, providing personalized product recommendations, and ensuring a welcoming, inclusive environment. The Sales and Service Leader supports the supervision and coaching of team members, reinforcing Sephora's service standards, assisting with training, and helping to prioritize tasks during each shift. Day-to-day responsibilities include monitoring service levels, resolving client concerns, supporting cashier and sales activities, and partnering with leadership to meet sales and client satisfaction goals. The role also involves maintaining store presentation, promoting brand initiatives and promotions, and modeling Sephora's values in every interaction.

Qualifications

• Strong supervisory skills, including the ability to guide, support, and motivate team members during daily operations.
• Proven focus on customer satisfaction and customer service, with experience creating positive, inclusive client experiences.
• Experience in training and coaching, including onboarding new team members and reinforcing service and sales best practices.
• Excellent communication skills, with the ability to convey information clearly, give feedback constructively, and collaborate with diverse teams.
• Previous retail, beauty, or hospitality experience, preferably in a client-facing and sales-driven environment.
• Ability to work a flexible full-time schedule, including evenings, weekends, and holidays as business needs require.
• Strong problem-solving skills, attention to detail, and comfort working in a fast-paced, dynamic environment.
• Commitment to Sephora's values of diversity, inclusion, and authentic self-expression; passion for beauty and client education is a plus.