Beauty Retail Leader: Inspire Teams, Elevate Service

LVMH; Novi (MI); On-site; USD 50,000 - 72,000; Full time

Job summary

Sephora in Novi, MI is seeking a Sales and Service Leader to empower the team, deliver exceptional client experiences, and exceed sales goals. The role emphasizes coaching, performance, and ongoing development in a fast-paced beauty environment.

You’ll lead by example, train staff on product knowledge and customer service, manage daily operations, and uphold Sephora standards while fostering an inclusive, high‑performing store culture.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire: Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance: Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth: Provide ongoing feedback and development to elevate team performance
• Train and develop: Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations: Assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamwork: Promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: Follow company policies and ensure a safe and enjoyable shopping experience

Skills

Leadership experience

Coaching

Sales and client service

Communication

Team empowerment

Job description

Sephora in Novi, MI is seeking a Sales and Service Leader to empower the team, deliver exceptional client experiences, and exceed sales goals. The role emphasizes coaching, performance, and ongoing development in a fast-paced beauty environment.

You’ll lead by example, train staff on product knowledge and customer service, manage daily operations, and uphold Sephora standards while fostering an inclusive, high‑performing store culture.