Beauty Retail Leader: Elevate Service & Sales

LVMH Group; Mission Viejo (CA); On-site; USD 74,501,000 - 85,676,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive culture

Job summary

Sephora Mission Viejo is seeking a Sales and Service Leader to unite a diverse team and elevate client experiences. You’ll lead by example, coach colleagues, and drive store performance with expert beauty knowledge and personalized recommendations.

This role emphasizes inclusive leadership, daily operations, and a strong client-first mindset. You’ll foster teamwork, uphold Sephora standards, and grow a high-performing, welcoming environment for every guest.

Qualifications

• Leadership experience in a retail, hospitality, or service environment.
• Ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast-paced environment.
• Ability to absorb and share product knowledge and training.
• Physically able to lift up to 50 pounds.

Responsibilities

• Lead and inspire: Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance: Engage clients with product knowledge and personalized recommendations to drive store sales
• Coach for growth: Provide ongoing feedback and development to elevate team performance
• Train and develop: Support onboarding and continuous learning in service excellence, loyalty programs, product knowledge, and brand initiatives
• Execute daily operations: Assist with inventory, visual merchandising, and store standards
• Foster inclusivity and teamwork: Promote an open culture where everyone feels empowered
• Uphold Sephora standards: Follow company policies and ensure a safe, enjoyable shopping experience

Skills

Leadership

Sales skills

Client service

Communication

Team coaching

Job description

Sephora Mission Viejo is seeking a Sales and Service Leader to unite a diverse team and elevate client experiences. You’ll lead by example, coach colleagues, and drive store performance with expert beauty knowledge and personalized recommendations.

This role emphasizes inclusive leadership, daily operations, and a strong client-first mindset. You’ll foster teamwork, uphold Sephora standards, and grow a high-performing, welcoming environment for every guest.