Beauty Retail Leader & Coach - Elevate Client Experience

LVMH; Grand Rapids (MI); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Healthcare benefits

Equal opportunity employer

Job summary

Sephora Grand Rapids is seeking a Sales and Service Leader to inspire a high-performing team, elevate client experiences, and exceed goals. You’ll coach team members, share expert product knowledge, and foster a client-first, inclusive store culture.

In this full-time, hourly role at Woodland Mall, you’ll lead daily operations, support loyalty programs, training, and merchandising while delivering exceptional service to beauty enthusiasts in a fast-paced environment.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.
• Quick learner with ability to absorb and share product knowledge and training.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire: Coach and empower team members to deliver exceptional client service and achieve sales goals.
• Drive performance: Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth: Provide ongoing feedback and development to elevate team performance.
• Train and develop: Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations: Assist with inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamwork: Promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards: Follow company policies and help create a safe and enjoyable shopping experience.

Skills

Leadership

Coaching

Sales

Client service

Communication

Fast-paced

Quick learner

Lifting 50 lbs

Job description

Sephora Grand Rapids is seeking a Sales and Service Leader to inspire a high-performing team, elevate client experiences, and exceed goals. You’ll coach team members, share expert product knowledge, and foster a client-first, inclusive store culture.

In this full-time, hourly role at Woodland Mall, you’ll lead daily operations, support loyalty programs, training, and merchandising while delivering exceptional service to beauty enthusiasts in a fast-paced environment.