Beauty Lead: Elevate Experience & Drive Sales

JCPenney; Tampa (FL); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Associate discount

Benefits package

Job summary

JCPenney in Tampa, FL seeks a Beauty Lead to deliver personalized shopping experiences and drive sales by sharing product knowledge and delivering Connect, Inspire, Engage service. You will promote loyalty programs, manage POS processes, and support promotions and events in the beauty department.

The role emphasizes strong customer service, operating standards, and teamwork with store leadership to meet performance goals. Prior retail experience in beauty is helpful.

Responsibilities

• Proactively approaches customers in a friendly manner to engage, determine needs and help them make buying decisions by sharing product knowledge to generate interest, increase and close the sale.
• Drives self and prioritizes meeting and exceeding performance/productivity standards, metrics and sales goals.
• Drives loyalty through excellent customer service and promotion of FindMore, Gift Card, Rewards and Credit Programs as well as promotions and cross selling opportunities within the store.
• Resolves customer concerns by professionally listening and providing options, solutions and next steps.
• Provides point of sale checkout processes including sales, returns, exchanges, line management, re-ticketing and processing return processes.
• Facilitates beauty department promotions and events, assists leaders to ensure standards and goals are met.
• Consistently meets established performance standards including but not limited to product sales, customer service resulting in productivity standards being met or exceeded.

Job description

JCPenney in Tampa, FL seeks a Beauty Lead to deliver personalized shopping experiences and drive sales by sharing product knowledge and delivering Connect, Inspire, Engage service. You will promote loyalty programs, manage POS processes, and support promotions and events in the beauty department.

The role emphasizes strong customer service, operating standards, and teamwork with store leadership to meet performance goals. Prior retail experience in beauty is helpful.