Beauty Lead: Elevate Customer Experience & Sales

JCPenney; Mankato (MN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

JCPenney is seeking a Beauty Lead to provide a personalized in-store shopping experience, leveraging product knowledge and the Connect, Inspire, Engage service model. The role prioritizes selling beauty products, delivering exceptional customer service, and maintaining smooth store operations.

Responsibilities include engaging customers, meeting sales goals, promoting loyalty programs, processing transactions, and supporting promotions and events within the beauty department.

Qualifications

• Proactively engages customers to determine needs and helps them make buying decisions using product knowledge.
• Drives to meet and exceed sales performance and productivity standards.
• Promotes loyalty programs and cross-selling opportunities within the store.
• Resolves customer concerns by offering options and next steps.
• Handles POS checkout processes including sales, returns, and exchanges.
• Supports beauty department promotions and events to meet goals.
• Keeps shelves replenished and the sales floor organized and hygienic.

Responsibilities

• See above items from Primary Responsibilities in HTML.

Skills

Customer service

Sales

Product knowledge

Retail

Tools

POS systems

Job description

JCPenney is seeking a Beauty Lead to provide a personalized in-store shopping experience, leveraging product knowledge and the Connect, Inspire, Engage service model. The role prioritizes selling beauty products, delivering exceptional customer service, and maintaining smooth store operations.

Responsibilities include engaging customers, meeting sales goals, promoting loyalty programs, processing transactions, and supporting promotions and events within the beauty department.