Beauty Lead: Elevate Customer Experience & Sales

JCPenney; Hickory (NC); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Associate discount on JCPenney merch

Competitive benefits package (medical,

Paid vacation/holidays

Job summary

JCPenney in Hickory, North Carolina is seeking a Beauty Lead to provide a personalized shopping experience, leveraging product knowledge and the Connect, Inspire, Engage service model to drive sales and deliver outstanding customer service.

You will engage customers, promote loyalty programs, manage beauty promotions, assist with inventory and operations, and help maintain a clean, inviting department.

Responsibilities

• Approaches customers to engage, assess needs and help them decide on beauty products with product knowledge.
• Meet/exceed sales and productivity standards.
• Promote loyalty programs and cross-sell FindMore, Gift Card, Rewards, and Credit Programs.
• Resolve customer concerns with options and next steps.
• Handle POS checkout, returns, exchanges, and re-ticketing.
• Support promotions and events in the beauty department.

Job description

JCPenney in Hickory, North Carolina is seeking a Beauty Lead to provide a personalized shopping experience, leveraging product knowledge and the Connect, Inspire, Engage service model to drive sales and deliver outstanding customer service.

You will engage customers, promote loyalty programs, manage beauty promotions, assist with inventory and operations, and help maintain a clean, inviting department.