Beauty Lead: Elevate Customer Experience & Sales

JCPenney; Texarkana (TX); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Associate discount

Job summary

JCPenney in Texarkana, TX is seeking a Beauty Lead to deliver a personalized shopping experience, leveraging product knowledge and the Connect, Inspire, Engage service model. The role emphasizes driving sales, top-notch customer service, and consistent operational standards.

The position includes support for promotions, loyalty programs, and POS processes, with opportunities to train associates and lead the beauty department to meet performance goals.

Qualifications

• Provide personalized shopping experience and share product knowledge to drive sales.
• Meet and exceed performance and productivity targets.
• Promote loyalty programs and cross-sell related products.
• Resolve customer concerns with options and next steps.
• Process sales, returns, exchanges, and related POS activities.
• Assist in promotions and events; maintain store standards.
• Train/coach associates on beauty procedures and processes.

Responsibilities

• Engage customers to assess needs and suggest products and application techniques.
• Drive sales while delivering excellent customer service.
• Promote loyalty, Gift Cards, Rewards, and Credit Programs; drive cross-sell opportunities.
• Maintain clean, organized sales floor and properly manage stock and testers.
• Support inventory, signing, pricing, and merchandising standards.
• Onboard and train store associates in beauty procedures and processes.

Skills

Customer service

Sales driven

Product knowledge

Promotions & cross-selling

Communication skills

Team training

Tools

POS checkout

Job description

JCPenney in Texarkana, TX is seeking a Beauty Lead to deliver a personalized shopping experience, leveraging product knowledge and the Connect, Inspire, Engage service model. The role emphasizes driving sales, top-notch customer service, and consistent operational standards.

The position includes support for promotions, loyalty programs, and POS processes, with opportunities to train associates and lead the beauty department to meet performance goals.