Beauty Counter Manager: Lead Sales & Customer Experience

Nordstrom Inc; Honolulu (HI); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical Vision Dental

Retirement benefits

Paid Time Off

Merchandise Discount

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Nordstrom Inc. in Hawaii seeks a Beauty Counter Manager to drive sales while delivering personalized beauty experiences on the sales floor. This role blends teaching with selling, leveraging in-store and digital tools to grow customer loyalty and Nordstrom Rewards accounts.

You will conduct makeup applications, skincare consultations, and collaborate with teammates to create an inclusive, high-energy counter environment. Flexibility to work evenings/weekends is required.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customers' beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Skills

customer service

beauty expertise

makeup application

skincare knowledge

communication

multitasking

networking and technology

Tools

POS / in-store selling tools

Job description

Nordstrom Inc. in Hawaii seeks a Beauty Counter Manager to drive sales while delivering personalized beauty experiences on the sales floor. This role blends teaching with selling, leveraging in-store and digital tools to grow customer loyalty and Nordstrom Rewards accounts.

You will conduct makeup applications, skincare consultations, and collaborate with teammates to create an inclusive, high-energy counter environment. Flexibility to work evenings/weekends is required.