Beauty Counter Lead & Customer Experience Coach

Nordstrom, Inc.; Columbus (OH); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Merchandise Discount

Medical/Vision

Retirement Benefits and PTO

Job summary

Nordstrom seeks a Beauty Counter Manager to deliver personalized beauty experiences and maximize sales in a fast-paced, commissioned environment. You will perform makeup applications, skincare analyses and drive customer loyalty through the Nordstrom Rewards program, while building vendor relationships and leading a team to achieve personal and counter sales goals.

The role requires passion for beauty trends, strong customer service skills, and flexibility to work evenings and weekends.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skillsDrive to achieve sales goals, with interest in using networking and technology
• The ability to work a flexible schedule based on business needs, including evenings and weekends
• High level of ownership, accountability, and initiative

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer-ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Skills

Customer service

Beauty knowledge

Sales driven

Communication skills

Networking

Job description

Nordstrom seeks a Beauty Counter Manager to deliver personalized beauty experiences and maximize sales in a fast-paced, commissioned environment. You will perform makeup applications, skincare analyses and drive customer loyalty through the Nordstrom Rewards program, while building vendor relationships and leading a team to achieve personal and counter sales goals.

The role requires passion for beauty trends, strong customer service skills, and flexibility to work evenings and weekends.