Luxury Beauty Counter Manager — Exclusive Brand Lead

Nordstrom; Arlington (VA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom Beauty Department is seeking a Beauty Counter Manager to lead personalized customer experiences and maximize counter sales. You will perform makeup services, train team members, and drive vendor events while nurturing customer loyalty through Nordstrom Rewards.

The role emphasizes trend knowledge, relationship building with customers and brands, and a proactive approach to sales in a commission-based environment.

Qualifications

• Passion for customer service and beauty.
• Ability to connect with customers, proactively handle concerns.
• Empathy and respect for all customers during makeup/skincare.
• Strong multitasking, organization, and follow-through.
• Sales-driven with interest in networking and technology.
• Flexibility to work evenings and weekends.
• Ownership and initiative.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products.
• Collaborate with team to create a welcoming environment for all customers.
• Set and achieve personal and counter sales goals using in-store and digital tools.
• Manage scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize results.
• Keep department customer-ready through organization and cleanliness.
• Stay updated on beauty trends through Nordstrom and brand trainings.
• Manage sales, refunds, exchanges, and Nordstrom Rewards accounts.

Skills

Customer service

Beauty knowledge

Communication

Multitasking

Networking

Tech-savvy

Flexibility

Ownership

Social media tools

Tools

Social media tools

Job description

Nordstrom Beauty Department is seeking a Beauty Counter Manager to lead personalized customer experiences and maximize counter sales. You will perform makeup services, train team members, and drive vendor events while nurturing customer loyalty through Nordstrom Rewards.

The role emphasizes trend knowledge, relationship building with customers and brands, and a proactive approach to sales in a commission-based environment.