Beauty Center Manager: Guest Experience & Growth

NORTH AMERICAN WAX COMPANY LLC; Florida; On-site; USD 48,000 - 61,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee - Have fun while exc

Referral Bonus - Generous Incentive to

Job summary

European Wax Center is seeking a Center Manager to oversee daily operations at our Hialeah, FL location. You will lead a high-performing team, drive guest satisfaction, sales, and operational excellence.

The role requires 2+ years in retail sales management or hospitality leadership, strong communication and problem-solving skills, and flexible availability including evenings and weekends. This is an in-person role with a competitive salary and bonus potential.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background).
• Strong sales background preferred.
• Proven ability to lead and motivate a team.
• Established history of managing multiple direct reports.
• Strong communication, organizational, and problem-solving skills.
• Sales-driven with a focus on customer service excellence.
• Flexible availability, including evenings and weekends.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Oversee scheduling, inventory, payroll, and daily operations.
• Ensure compliance with health and safety regulations and brand standards.
• Provide coaching, training, and performance feedback to team members.
• Resolve guest concerns with professionalism and care.
• Learn and develop a deep understanding of KPI’s and speak to financial acumen.

Skills

Team leadership

Sales leadership

Communication

Problem-solving

Customer service

Job description

European Wax Center is seeking a Center Manager to oversee daily operations at our Hialeah, FL location. You will lead a high-performing team, drive guest satisfaction, sales, and operational excellence.

The role requires 2+ years in retail sales management or hospitality leadership, strong communication and problem-solving skills, and flexible availability including evenings and weekends. This is an in-person role with a competitive salary and bonus potential.