Beauty Center Manager - Growth, Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Merrillville (IN); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee - Have fun while exc

Referral Bonus - Generous Incentive to

Job summary

European Wax Center in Merrillville, IN is seeking a Center Manager to oversee daily operations, lead a high-performing team of Guest Service Associates and Licensed Wax Specialists, drive sales, and ensure guest satisfaction.

This in-person, full-time role offers competitive base pay, an attractive bonus structure, and opportunities for career growth within a trusted beauty brand. Join a dynamic environment that values guest care and operational excellence.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key!

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPI’s and speak to financial acumen

Skills

Retail sales management

Spa/salon operations

Hospitality leadership

Sales-driven

Customer service excellence

Job description

European Wax Center in Merrillville, IN is seeking a Center Manager to oversee daily operations, lead a high-performing team of Guest Service Associates and Licensed Wax Specialists, drive sales, and ensure guest satisfaction.

This in-person, full-time role offers competitive base pay, an attractive bonus structure, and opportunities for career growth within a trusted beauty brand. Join a dynamic environment that values guest care and operational excellence.