Beauty Advisor — Guest Experience & Retail Educator

Be Aveda Institutes; Jacksonville (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Be Aveda Institutes is seeking a Beauty Advisor to enhance the guest and student experience. You will deliver exceptional service, share product knowledge, and promote retail sales while supporting hands-on learning for students.

Success comes from engaging guests, educating on Aveda rituals, and maintaining a welcoming retail environment that aligns with our mission to inspire the next generation of beauty professionals.

Qualifications

• One year experience in retail or guest services, cosmetic experience.
• Excellent verbal and written communication.
• Exceptional organizational skills.
• Ability to work retail hours including weekends, holidays and events.

Responsibilities

• Provide guests with luxury experiences using the Aveda Guest Service Cycle and educate on rituals of renewal.
• Drive retail sales with a walk-in AUS of $55 or more.
• Manage high call volumes with a target of 95% call handling.
• Perform smart bookings and confirm calls to maximize appointment availability.
• Redirect students to complete home care rituals with three products taught during services.
• Keep the retail experience center guest-ready.

Skills

Guest service

Product knowledge

Communication

Retail sales

Tools

Retail POS

Job description

Be Aveda Institutes is seeking a Beauty Advisor to enhance the guest and student experience. You will deliver exceptional service, share product knowledge, and promote retail sales while supporting hands-on learning for students.

Success comes from engaging guests, educating on Aveda rituals, and maintaining a welcoming retail environment that aligns with our mission to inspire the next generation of beauty professionals.