Bean-to-Bar Café Manager: Lead Guest Experience & Growth

Dandelion Chocolate; San Francisco (CA); Hybride; USD 86 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Vision benefits

Dental benefits

401k program

Paid vacation time

Holiday pay

Paid sick time

Commuter benefits

FSAs

Gym discounts

Chocolate tasting opportunities

Travel to origin and Japan locations

Career growth opportunities

Résumé du poste

Dandelion Chocolate is seeking a Chestnut Cafe Manager in San Francisco to lead a weekend-and-evening friendly team. You will oversee daily cafe operations, engage guests with the bean-to-bar story, and implement plans to improve retail displays and inventory control.

You will collaborate with other department heads, develop 3-4 week project plans with milestones, and report performance to executives. A passion for quality chocolate and team development is essential.

Qualifications

• Proven ability to manage, train, and motivate small teams.
• Technical know-how including Google Docs, spreadsheets, and the ability to track and report purchases, inventory, and cash reports with bookkeeping tools on a weekly basis.

Responsabilités

• Goal Setting -- Work with leadership to understand annual goals and set a compelling vision that inspires the team to raise the bar each year.
• Team -- Hire, train, schedule, and foster a 5-6 person team that values excellence and proactively makes a customer’s experience better without prescriptive guidelines.
• Daily Operation -- Develop checklists, SOPs, and research tools to ensure that merchandise is in stock, that the workspace is clean, that the retail shelves reflect a thoughtful, exquisite experience, and that orders are timely and accurate.
• Guest Engagement -- Proactively develop ideas to improve retail displays, experiment with menu items, and develop more authentic, thoughtful visitor experiences that lead to a deeper connection with bean-to-bar chocolate.
• Relationships -- Develop authentic rapport and working relationships with other managers, neighbors, and Ferry Building office management so that others feel comfortable approaching you with problems, suggestions, personnel issues, or to coordinate potential projects together.
• Reporting -- Monitor, track, and analyze sales data. Report quarterly goals and projects to the company, Director, COO, and CEO.
• Facilities -- Ensure our space is operating at its best with humming equipment, well-lit spaces, up-to-date chalkboard menus, well-maintained infrastructure and emergency folders. Work closely with our Facilities Manager as needed.
• Other duties as needed.

Connaissances

Team management

Guest engagement

Operations planning

Sales reporting

Communication

Training

Outils

Google Docs

Spreadsheets

Bookkeeping tools

Description du poste

Dandelion Chocolate is seeking a Chestnut Cafe Manager in San Francisco to lead a weekend-and-evening friendly team. You will oversee daily cafe operations, engage guests with the bean-to-bar story, and implement plans to improve retail displays and inventory control.

You will collaborate with other department heads, develop 3-4 week project plans with milestones, and report performance to executives. A passion for quality chocolate and team development is essential.