Beachland - Teller

ELGA Credit Union; Vero Beach (FL); On-site; USD 32,000 - 43,000; Full time

Job summary

ELGA Credit Union is seeking a Teller (Member Service Representative) for the Beachland Branch in Vero Beach, FL. This onsite role reports to the Branch Manager and is non-exempt.

The position emphasizes greeting members, processing financial transactions, and guiding members to products and services. Ideal candidates have 1–3 years of related experience and a high school diploma or GED, with strong interpersonal skills and basic office equipment abilities.

Qualifications

• One year to three years of similar or related experience.
• A high school education or GED.
• Interpersonal skills and courteous communication with the public.
• Ability to operate a 10 key calculator, typewriter and computer keyboard.

Responsibilities

• Welcomes members, processes deposits, withdrawals and loan payments; handles money orders and checks; transfers funds with accuracy.
• Cross-sells products and services and promotes self-service channels.
• Balances cash drawer and daily transactions.
• Performs other duties as needed.

Skills

Experience 1–3 years

Interpersonal skills

10-key calculator

Typewriter

Computer keyboard

Education

High school diploma / GED

Job description

ELGA Credit Union’s core values are the fundamental principles that guide our actions, shape our culture, and define our behavior. These are the key factors that drive our culture and make ELGA Credit Union a great place to work.

People-Focused

We prioritize people by fostering a culture of empathy, respect, and courage.

We transform challenges into opportunities by thinking boldly and driving change.

Fun

We spark creativity and connection by having fun in our professional environment.

Our Purpose

To build our community through positive impact—providing financial solutions that empower individuals, engaging with our neighbors, and actively being involved in the communities we serve.

Do you want to make a real impact in your community? Does driving financial progress excite you? Are you looking for a diverse, supportive, and talented team to work with? If so, it might be time to take the next step in your career with ELGA Credit Union.

Location: Vero Beach, FL

Job Id:473

# of Openings:1

Marine - A Division of ELGA Credit Union

Teller (Member Service Representative)

Location: Beachland Branch

Reports To: Branch Manager

Classification: Non-Exempt

Role: (Onsite at Beachland Branch - FL)

Essential Functions & Responsibilities

• 55% - Welcomes the member by making eye contact and a smile. Uses the member's name during the interaction and thanks the member for their business. Receives and processes member financial transactions, including deposits, withdrawals and loan payments; money orders and cashiers checks to members; transfers amounts from member accounts as directed with complete accuracy. Gives routine account information. Performs maintenance on member accounts. Assists members with products and services.
• 35% - Interacts with the member to determine if the member would benefit from other Credit Union products and services to cross-sell with Integrity. Increases and supports utilization of self service channels.
• 5% - Balances cash drawer and daily transactions.
• 5% - Performs other job related duties as assigned.

Performance Measurements

1. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building.
2. To provide informed, friendly, professional, personal service to all members and associates by making eye contact and using the member's name, smiling while listening, responding as though they are the only one in your world at that time, and finding the correct answer if you don't know it.
3. To handle all transactions in a timely and accurate manner, staying completely focused on the member's request allowing you to look for opportunity to cross sell a product that the member could benefit from.
4. To have complete accuracy with all transactions to allow you to balance 100% of the time. To analyze errors in written format on the rare occasion a mistake is made.
5. To achieve 100% of your daily/weekly/monthly and annual sales goals. Monthly goals would include 8-11 electronic services, 1-3 new loan products, 4-6 new/upgraded shares and 60% of new checking accounts opt-in (Reg E).
6. To complete and pass Certification 2 process.
7. To support other associates and to take the initiative to offer help when needed.

Knowledge and Skills

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills: Able to operate a 10 key calculator, typewriter and computer keyboard.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.