Burton - Teller

ELGA Credit Union; Burton (MI); On-site; USD 36,000 - 42,000; Full time

Job summary

ELGA Credit Union is seeking a customer-focused teller to warmly greet members, handle deposits, withdrawals, loan payments, and money orders with accuracy. You will identify cross-sell opportunities and guide members to self-service channels while maintaining precise cash handling and daily balancing.

The role requires a high school diploma or GED and up to one year of related experience; proficient Microsoft Office and strong interpersonal skills are essential.

Qualifications

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Proficient in Microsoft Office and Data entry.

Responsibilities

• Welcomes members at the window with eye contact, processes transactions with accuracy and provides routine account information.
• Interacts with members to cross-sell products and promote self-service channels.
• Performs miscellaneous tasks such as deposits, filing, and data entry to support daily operations.
• Balances cash drawer and daily transactions with precision.

Skills

Cash handling

Customer service

Cross-selling

Microsoft Office

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

To build relationships with members by assisting them with their financial transactions and listening for other financial needs.

Essential Functions & Responsibilities:

40% - Welcomes the member to their window with eye contact and a smile. Uses the member's name during the interaction and thanks the member for their business. Receives and processes member financial transactions, including deposits, withdrawals and loan payments; money orders and cashiers checks; transfers amounts from member accounts as directed, with complete accuracy. Gives routine account information.

40% - Interacts with the member to determine if the member would benefit from other Credit Union products and services to cross-sells with Integrity. Increases and supports utilization of self service channels.

15% - Performs a variety of miscellaneous tasks including drop box deposits, filing, copying forms, and computer input. Other duties as assigned.

5% - Balances cash drawer and daily transactions.

Performance Measurements:
1.To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building.
2.To provide informed, friendly, professional, personal service to all members and associates by making eye contact and using the member's name, smiling while listening, responding as though they are the only one in your world at that time, and finding the correct answer if you don't know it.
3.To handle all transactions in a timely and accurate manner, staying completely focused on the member's request allowing you to look for opportunity to cross sell a product that the member could benefit from.
4.To have complete accuracy with all transactions to allow you to balance 100% of the time. To analyze errors in written format on the rare occasion a mistake is made.
5.To achieve 100% of your daily/weekly/monthly and annual sales goals. Monthly goals would include 8-11 electronic services, 1-3 new loan products and 4-6 new/upgraded shares.
6.To complete and pass Certification1 process.
7.To support other associates and to take the initiative to offer help when needed.
Knowledge and Skills:
Experience:One month to twelve months of similar or related experience.
Education:A high school education or GED.
Interpersonal Skills:Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
Other Skills: Proficient in Microsoft Office and Data entry.

This position is a full-time inofficeposition.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.