Sebastian - Teller

ELGA Credit Union; Sebastian (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

ELGA Credit Union in Sebastian, FL seeks a friendly Teller (Member Service Representative) to assist members with transactions and financial needs. Onsite role at Sebastian Branch with daily cash handling, deposits, withdrawals and loan payments.

You will balance cash and support cross-selling of products to meet member goals. Ideal candidates have 1–3 years of experience, a high school diploma, strong interpersonal skills, and the ability to operate a 10-key calculator, typewriter, and computer

Qualifications

• One year to three years of related experience.
• High school education or GED.
• Interpersonal skills required for contacting members and vendors with courtesy.

Responsibilities

• Welcomes members and processes transactions: deposits, withdrawals, loan payments, money orders, cashier's checks, transfers with accuracy.
• Cross-sell products and promote self-service channels to members.
• Balance cash drawer and daily transactions.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Cross-selling

Interpersonal skills

Education

High school diploma

Tools

10-key calculator

Computer keyboard

Typewriter

Job description

ELGA Credit Union’s core values are the fundamental principles that guide our actions, shape our culture, and define our behavior. These are the key factors that drive our culture and make ELGA Credit Union a great place to work.

People-Focused

We prioritize people by fostering a culture of empathy, respect, and courage.

We transform challenges into opportunities by thinking boldly and driving change.

Fun

We spark creativity and connection by having fun in our professional environment.

Our Purpose

To build our community through positive impact—providing financial solutions that empower individuals, engaging with our neighbors, and actively being involved in the communities we serve.

Do you want to make a real impact in your community? Does driving financial progress excite you? Are you looking for a diverse, supportive, and talented team to work with? If so, it might be time to take the next step in your career with ELGA Credit Union.

Position: Sebastian - Teller

Location: Sebastian, FL

Job Id:471

# of Openings:1

Marine - A Division of ELGA Credit Union
Teller (Member Service Representative)

Location: Sebastian Branch
Reports To: Branch Manager
Classification: Non-Exempt

Role: (Onsite at Sebastian Branch - FL) To build relationships with members by assisting them with their financial transactions and listening for other financial needs. Performs account maintenance and assists with products and services.

Essential Functions & Responsibilities:

• 55% - Welcomes the member by making eye contact and a smile. Uses the member's name during the interaction and thanks the member for their business. Receives and processes member financial transactions, including deposits, withdrawals and loan payments; money orders and cashiers checks to members; transfers amounts from member accounts as directed with complete accuracy. Gives routine account information. Performs maintenance on member accounts. Assists members with products and services.
• 35% - Interacts with the member to determine if the member would benefit from other Credit Union products and services to cross-sell with Integrity. Increases and supports utilization of self service channels.
• 5% - Balances cash drawer and daily transactions.
• 5% - Performs other job related duties as assigned.

Performance Measurements:

1. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building.
2. To provide informed, friendly, professional, personal service to all members and associates by making eye contact and using the member's name, smiling while listening, responding as though they are the only one in your world at that time, and finding the correct answer if you don't know it.
3. To handle all transactions in a timely and accurate manner, staying completely focused on the member's request allowing you to look for opportunity to cross sell a product that the member could benefit from.
4. To have complete accuracy with all transactions to allow you to balance 100% of the time. To analyze errors in written format on the rare occasion a mistake is made.
5. To achieve 100% of your daily/weekly/monthly and annual sales goals. Monthly goals would include 8-11 electronic services, 1-3 new loan products, 4-6 new/upgraded shares and 60% of new checking accounts opt-in (Reg E).
6. To complete and pass Certification 2 process.
7. To support other associates and to take the initiative to offer help when needed.

Knowledge and Skills:

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Other Skills: Able to operate a 10 key calculator, typewriter and computer keyboard.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.