Bay City - Teller

ELGA Credit Union; Bay City (MI); On-site; USD 30,000 - 36,000; Full time

Job summary

ELGA Credit Union in Bay City, MI is seeking a full-time Teller to greet members, handle transactions, and provide friendly service that meets financial needs.

You will process deposits, withdrawals, loan payments and transfers, balance the cash drawer daily, and promote other Credit Union products. Requires a high school diploma and 1–12 months of experience; proficiency in Microsoft Office and data entry is preferred.

Qualifications

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Welcomes the member to their window with eye contact and a smile; processes deposits, withdrawals, loan payments, money orders and cashier's checks with accuracy.
• Interacts with the member to determine needs and cross-sell Credit Union products; promotes self-service channels.
• Performs miscellaneous tasks including drop box deposits, filing, copying forms, and data entry.
• Balances cash drawer and daily transactions.

Skills

Experience

Interpersonal Skills

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

Data entry

Job description

ELGA Credit Union’s core values are the fundamental principles that guide our actions, shape our culture, and define our behavior. These are the key factors that drive our culture and make ELGA Credit Union a great place to work.

People-Focused

We prioritize people by fostering a culture of empathy, respect, and courage.

Fun

We spark creativity and connection by having fun in our professional environment.

Our Purpose

To build our community through positive impact—providing financial solutions that empower individuals, engaging with our neighbors, and actively being involved in the communities we serve.

Do you want to make a real impact in your community? Does driving financial progress excite you? Are you looking for a diverse, supportive, and talented team to work with? If so, it might be time to take the next step in your career with ELGA Credit Union.

Position: Bay City - Teller
Location: Bay City, MI
Job Id: 448
# of Openings: 1
ELGA Credit Union
Reports to: Branch Manager

Role

To build relationships with members by assisting them with their financial transactions and listening for other financial needs.

Essential Functions & Responsibilities

• 40% - Welcomes the member to their window with eye contact and a smile. Uses the member's name during the interaction and thanks the member for their business. Receives and processes member financial transactions, including deposits, withdrawals and loan payments; money orders and cashiers checks; transfers amounts from member accounts as directed, with complete accuracy. Gives routine account information.
• 40% - Interacts with the member to determine if the member would benefit from other Credit Union products and services to cross-sells with Integrity. Increases and supports utilization of self service channels.
• 15% - Performs a variety of miscellaneous tasks including drop box deposits, filing, copying forms, and computer input. Other duties as assigned.
• 5% - Balances cash drawer and daily transactions.

Performance Measurements

1. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building.
2. To provide informed, friendly, professional, personal service to all members and associates by making eye contact and using the member's name, smiling while listening, responding as though they are the only one in your world at that time, and finding the correct answer if you don't know it.
3. To handle all transactions in a timely and accurate manner, staying completely focused on the member's request allowing you to look for opportunity to cross sell a product that the member could benefit from.
4. To have complete accuracy with all transactions to allow you to balance 100% of the time. To analyze errors in written format on the rare occasion a mistake is made.
5. To achieve 100% of your daily/weekly/monthly and annual sales goals. Monthly goals would include 8-11 electronic services, 1-3 new loan products and 4-6 new/upgraded shares.
6. To complete and pass Certification1 process.
7. To support other associates and to take the initiative to offer help when needed.

Knowledge and Skills

• Experience: One month to twelve months of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
• Other Skills: Proficient in Microsoft Office and Data entry.

This position is a full-time inofficeposition.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.