Beachfront Guest Experience Agent (Front Desk)

Davidson Hospitality Group; Carlsbad (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Teledoc service

Job summary

Cape Rey Carlsbad Beach, A Hilton Resort & Spa, in Carlsbad, California, is hiring a Front Desk Agent to warmly welcome guests, manage check-in and check-out, and provide local recommendations to ensure a seamless stay.

This fast-paced, guest-centric role requires excellent communication, strong cash handling, and the ability to multitask while coordinating with other departments to resolve questions and fulfill requests.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience preferred.
• Excellent communication skills.
• Ability to work flexible hours including weekends and holidays.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.
• Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment

Skills

Cash handling

Communication skills

Computer skills

Flexible hours

Multitasking

Customer service experience

Hotel operations knowledge

Education

High school diploma or equivalent

Job description

Cape Rey Carlsbad Beach, A Hilton Resort & Spa, in Carlsbad, California, is hiring a Front Desk Agent to warmly welcome guests, manage check-in and check-out, and provide local recommendations to ensure a seamless stay.

This fast-paced, guest-centric role requires excellent communication, strong cash handling, and the ability to multitask while coordinating with other departments to resolve questions and fulfill requests.