BDC Service -Vernon Ford

Sonic Automotive; Vernon (TX); On-site; USD 34,200 - 41,800; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Employee benefits

Job summary

Sonic Automotive in Vernon, Texas is seeking a customer-focused Service Appointment Clerk to handle phone inquiries, schedule service visits, and help customers select services. You will work in a fast-paced call-center style environment while upholding professional standards and maximizing dealership profitability.

Ideal candidates bring strong communication, organizational skills, MS Office proficiency, and the ability to work independently or as part of a team.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Answers phone inquiries and books service appointments to maximize profit.
• Communicates effectively with phone customers and books service appointments.
• Assists guests in selecting services by asking questions and listening to their needs.
• Checks emails frequently and responds to inquiries immediately; notifies appropriate personnel.
• Maintains a safe and professional work environment.
• Reports to Sales Manager on objectives, activities, and analyses.
• Reviews actions daily/weekly/monthly to improve efficiency.

Skills

Communication skills

Teamwork

Independence

Call center experience

Time management

Tools

MS Office Suite

Job description

Job Description

Answers phone inquiries and ensures that the dealership actualizes its maximum profit potential service appointments

• Communicates effectively with Phone customers and books service appointments
• Has thorough knowledge of all dealership products and services.
• Assists guests in selecting services by asking questions and listening carefully to their needs.
• Checks emails frequently and responds to inquires immediately. Delivers messages intended for other departments promptly. Notifies customer that their messages have been forwarded to the appropriate person for prompt attention.
• Maintains a safe work environment.
• Maintains a professional appearance.
• Realize that the company’s business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests.
• Determine management, production and quality requirements by asking questions and listening.
• Attend Sonic meetings as requested.
• Maintain a follow-up system that encourages follow through with assigned project
• Report to Sales Manager regarding objectives, planned activities, reviews and analyses.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Additional Information

It's time to make the most important move of your career . From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

Compensation

$38,000-$38,000 per year