BDC Service Representative - Audi Stuart!

Murgado Automotive Group; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive base pay + bonuses

Benefits package

Employee discounts

401(k) with company match

Career growth potential

Job summary

Audi Stuart, part of the Murgado Automotive Group, seeks a personable BDC Service Representative to convert inquiries into booked service appointments and lasting relationships. You’ll be the first voice of the service department, helping owners keep their vehicles performing at their best while building a rewarding career with growth opportunities.

The role emphasizes a professional, phone-driven client experience, CRM proficiency, and collaboration with service advisors.

Qualifications

• Strong phone presence and genuine customer-service mindset.
• Ability to multitask, stay organized, and keep a positive attitude in a fast-paced environment.
• Comfort with CRM systems and basic computer tools (Microsoft Office experience is a plus).
• Previous BDC, call-center, customer-service, or dealership experience preferred—but we value attitude, coachability, and communication skills most.
• Basic familiarity with automotive service is helpful; we’ll train you on Audi processes and terminology.

Responsibilities

• Handle inbound service calls, texts, emails, and online inquiries with professionalism and warmth.
• Proactively reach out to customers about maintenance reminders, recalls, declined services, and specials.
• Schedule and confirm appointments accurately while coordinating with service advisors.
• Keep CRM and dealership systems updated so every customer interaction is documented and seamless.
• Hit (and beat) daily/monthly appointment and contact goals while promoting service specials.
• Deliver the kind of experience that makes Audi owners feel taken care of and eager to return.

Skills

Phone etiquette

CRM familiarity

Multitasking

Customer service

Tools

CRM systems

Microsoft Office

Job description

BDC Service Representative | Audi Stuart (Stuart, FL)
Part of the Murgado Automotive Group

Love connecting with people, solving problems over the phone, and being the reason, customers choose (and stay with) a luxury brand? Audi Stuart is hiring a BDC Service Representative who turns service inquiries into booked appointments and lasting relationships.

This isn’t a traditional call-center job. You’ll be the first voice of Audi Stuart’s service department—helping owners keep their vehicles performing at their best while you build a career with clear earnings potential and real growth paths inside a top-tier automotive group.

What’s in it for you

• Competitive base pay + performance bonuses tied to appointments set and shown
• Full benefits package: medical, dental, vision, and 401(k) with company match
• Employee discounts on vehicle purchases, parts, and service
• Clear career paths within Audi Stuart and the broader Murgado Automotive Group
• Modern facility and tools, supportive team culture, and the prestige of representing the Audi brand on Florida’s Treasure Coast
• Ongoing training so you can grow your skills and earnings

What you’ll do

You’ll own the customer conversation from first contact through a smooth handoff to the service team:

• Handle inbound service calls, texts, emails, and online inquiries with professionalism and warmth
• Proactively reach out to customers about maintenance reminders, recalls, declined services, and specials
• Schedule and confirm appointments accurately while coordinating with service advisors
• Keep CRM and dealership systems updated so every customer interaction is documented and seamless
• Hit (and beat) daily/monthly appointment and contact goals while promoting service specials
• Deliver the kind of experience that makes Audi owners feel taken care of and eager to return

Who thrives here

• Strong phone presence and genuine customer-service mindset
• Ability to multitask, stay organized, and keep a positive attitude in a fast-paced environment
• Comfort with CRM systems and basic computer tools (Microsoft Office experience is a plus)
• Previous BDC, call-center, customer-service, or dealership experience preferred—but we value attitude, coachability, and communication skills most
• Basic familiarity with automotive service is helpful; we’ll train you on Audi processes and terminology

Location: On-site at Audi Stuart in Stuart, FL
Schedule: Full-time (typical dealership service hours; details discussed in interview)

If you’re ready to be the trusted first point of contact for Audi owners and grow with a dealership that invests in its people, we’d love to hear from you.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.