BDC SERVICE CONSULTANT

H GREGORY 1 INC; Florida; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Employee Assistance Program (EAP)

Job summary

HGreg is seeking a BDC Service Consultant to foster lifelong customer relationships through efficient follow-up and tracking of service-related activity. You will coordinate service appointments, handle inbound/outbound calls, and respond to internet leads to ensure timely customer service.

The role emphasizes proactive problem solving, strong communication, and the ability to maintain organized customer records. Weekend availability is required for scheduling needs.

Qualifications

• Experience handling service follow-up calls to foster customer satisfaction.
• Ability to coordinate service appointments with service advisors.
• Respond to internet service leads via phone, text, or email.
• Willingness to work weekend availability and flexible scheduling.

Responsibilities

• Aid in achieving customer satisfaction goals through service follow-up calls.
• Be a proactive problem solver and resolve customer concerns during inbound and outbound calls.
• Coordinate service appointments with service advisors and vendors.
• Respond to internet service leads via phone, text, or email.
• Outbound calls for appointment confirmations and reminders.
• Call and schedule appointments for special order parts.

Skills

Customer follow-up

Phone communication

Problem solving

Appointment coordination

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

BDC SERVICE CONSULTANT

BDC SERVICE CONSULTANT

ABOUT US:

HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 dealerships throughout Florida, California, Quebec and plans to continue the expansion in the U.S.

SUMMARY:

The Service Business Development Representative aides in fostering lifelong customers through efficient and effective follow up and tracking of Hgreg customers as it pertains to service. They are responsible for coordinating service appointments, follow up calls, rescheduling missed appointments, and answering general questions.

ESSENTIAL DUTIES:

• Aide in the achievement of customer satisfaction goals through service follow up calls
• Be a proactive problem solver and resolve customer concerns during inbound and outbound phone calls.
• Coordinate service appointments accordingly with service advisors and vendors
• Respond to internet service leads via phone call, text, or email.
• Outbound phone calls consist of appointment confirmations, reschedule no show appointments, service reminders
• Answer all phone calls promptly and professionally.
• Call and schedule appointments for special order parts
• Schedule next service appointment for customer
• Update customer information on file as necessary

SCHEDULE:

• Weekend availability

WHAT WE OFFER :

• Paid Training to promote professional growth
• Employee Assistance Program (EAP)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit and/or stand interchangeably throughout the day.
• Sit and/or stand for long periods at a time.
• Use hands, fingers and arms continually, frequently and throughout the day.
• Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
• Pick-up, lift and carry items that may exceed 50 pounds.
• Operate and drive vehicles or equipment in a safe manner.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a p rotected veteran. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.