BDC Service Concierge - Customer Experience Pro

Hireology; Belle Vernon (Fayette County); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Healthcare benefits

No-cost medical insurance

401(k) with company match

Paid time off

Disability & Life Insurance

Career growth opportunities

Job summary

The C. Harper Auto Group is seeking a Customer Service Specialist for its Business Development Center in Belle Vernon, PA.

You will be the first point of contact for customers, handling inbound inquiries, scheduling service appointments, and entering data to support smooth operations. Join a family-owned business with over 41 years in the industry, offering competitive pay, comprehensive healthcare, a 401(k) with company match, and pro-rated PTO after the initial period.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and Google Suite; CRM experience preferred, training provided.

Responsibilities

• Handle 80–150 inbound calls per day; ensure courteous, accurate responses.
• Schedule service appointments across dealership locations.
• Data entry and maintenance of customer information in databases.
• Post-service follow-up and customer satisfaction surveys.
• Collaborate with team and participate in training for continuous improvement.

Skills

Communication Skills

Tech-Savvy

Organized & Detail-Oriented

Team Player with Initiative

Call Center Experience

Tools

Microsoft Office

Google Suite

CRM software

Job description

The C. Harper Auto Group is seeking a Customer Service Specialist for its Business Development Center in Belle Vernon, PA.

You will be the first point of contact for customers, handling inbound inquiries, scheduling service appointments, and entering data to support smooth operations. Join a family-owned business with over 41 years in the industry, offering competitive pay, comprehensive healthcare, a 401(k) with company match, and pro-rated PTO after the initial period.