BDC Service Associate - Genesis of Ridgefield

Keeler Motor Car Company; Norwalk (CT); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Growth opportunities

Supportive team

Career path

Job summary

Keeler Motor Car Company, a family-owned dealership serving the Capital Region, is seeking a motivated Automotive BDC Service Associate to join Genesis of Ridgefield. This role focuses on delivering a professional, upbeat customer experience while handling service calls and scheduling.

Location: Ridgefield, CT. The position offers paid training, growth opportunities within Genesis and Keeler, and a supportive team environment as you build a long-term career in the automotive industry.

Qualifications

• Professional, upbeat, customer-first attitude.
• Organized and detail-oriented.
• Comfortable working in a structured, fast-paced environment.
• Automotive experience is a plus, but not required.
• MyKarma and CDK experience preferred, but not required.

Responsibilities

• Handle inbound and outbound service calls
• Schedule and confirm service appointments
• Follow up with customers regarding upcoming, missed, and recommended services
• Maintain accurate customer information and appointment records in the CRM
• Communicate effectively between customers and the Service Department
• Provide a professional and positive customer experience

Skills

Customer service

Organization

Structured work pace

Tools

MyKarma

CDK

CRM

Job description

Whether you’re starting your automotive career or advancing it, when you join our team, you become a valued part of our family.

Join The Keeler Motor Car Company Team

Founded in 1967, Keeler launched as a small Mercedes-Benz dealership with only SIX employees. Our dealership serves asthe main resource for the highly popular and luxurious Mercedes-Benz vehicles across the Capital Region. In the early 1970’s the dealership grew as we expanded with BMW and Honda. The six-man operation flourished. Fast-forward to today, we have added Mini, Alfa-Romeo, the Keeler Quality Pre-Owned Center, Collision Center, a Full-Service Body Shop, and a Detail Department. Even with all this growth, over 50 years later, we are still a family owned and operated business that has kept its core values right from the start.

Take a look at our open positions and find the perfect job for you!

Our Employees Are Our Greatest Asset

At Keeler Motor Car Company, our philosophy is that the key to long term prosperity is our ability to develop long lasting relationships with not only our clients, but also with our staff. We employ over 300 people and have been in business for over 54 years.

We celebrate our employees by hosting events like ax-throwing at June Farms, our annual Holiday party, and catered lunches. We’re always looking for new ways to show our appreciation!

Keeler has won the Times Union Top Workplaces award several years in a row!

Partners with Our Community

Keeler Motor Car Company strives to be highly involved in our community. We take the role of being a good employer, a good neighbor, and an engaged and active member of the community to heart. Our team recognizes the value of a healthy, strong and safe community and works to maintain these goals through financial contributions as well as volunteering in charitable causes.

We donate to a number of larger charities such as; Albany Medical Center, 15-LOVE, and the Saratoga Hospital Foundation. Every year, we promote Toys-for-Tots, Albany County Giving Tree, Regional Food Bank, and many local school activities. In the past we’ve even donated vehicles to local schools, and have helped students train and prepare for competitions like the vehicle Diagnostic Competition at Hudson Valley Community College.

BDC Service Associate - Genesis of Ridgefield

BDC Service Associate - Genesis of Ridgefield

Genesis of Ridgefield is looking for a motivated, customer-focused Automotive BDC Service Associate to join our growing team. This is a great opportunity for someone who enjoys working with customers, staying organized, and working in a fast-paced environment.

Location: Genesis of Ridgefield, Ridgefield, CT

What You’ll Do:

• Handle inbound and outbound service calls
• Schedule and confirm service appointments
• Follow up with customers regarding upcoming, missed, and recommended services
• Maintain accurate customer information and appointment records in the CRM
• Communicate effectively between customers and the Service Department
• Provide a professional and positive customer experience

What We’re Looking For:

• Professional, upbeat, customer-first attitude
• Organized and detail-oriented
• Comfortable working in a structured, fast-paced environment
• Previous BDC, call center, hospitality, or customer service experience preferred
• Automotive experience is a plus, but not required
• MyKarma and CDK experience preferred, but not required

What We Offer:

• Competitive compensation
• Paid training
• Growth opportunities within Genesis and Keeler
• Supportive team environment
• Opportunity to build a long-term career in the automotive industry