BDC Sales Manager: Audit Calls & CRM Follow-Up

Toyota of Murfreesboro; Murfreesboro (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401k match

Life Insurance

Paid Training – Sales

Paid Vacation

Paid Holidays

Employee discounts

Job summary

Toyota of Murfreesboro is seeking a Sales BDC Manager to audit inbound sales calls for compliance and ensure accurate CRM logging. The role focuses on following up with unsold customers until they buy or say no, with ongoing training and clear advancement opportunities.

You will collaborate with the Internet Sales Director, manage a robust follow-up cadence, and contribute to improving phone processes and CRM data quality.

Qualifications

• Detail-oriented — you notice when a call was logged under the wrong source or a note doesn't match what was said.
• Strong phone presence and strong written communication for text and email follow-up.
• CRM experience and data accuracy are essential for logging and reporting.

Responsibilities

• Monitor and audit inbound sales calls for compliance with the store's phone process and customer-handling standards.
• Verify every inbound call is logged in the CRM with the correct source, customer information, and outcome.
• Flag missed calls, mishandled calls, and CRM logging errors to the Internet Sales Director with recommended fixes.
• Work unsold customers in the CRM by phone, text, and email on a set follow-up cadence.
• Set and confirm appointments for the sales team, and re-engage no-shows.
• Maintain accurate CRM records on every customer touch so pipeline reporting reflects reality.
• Participate in ongoing training on phone process, CRM, and Toyota product

Skills

BDC experience

Call center

Inside sales

Automotive sales

Attention to detail

Tools

CDK

eLeads

CarWars

Job description

Toyota of Murfreesboro is seeking a Sales BDC Manager to audit inbound sales calls for compliance and ensure accurate CRM logging. The role focuses on following up with unsold customers until they buy or say no, with ongoing training and clear advancement opportunities.

You will collaborate with the Internet Sales Director, manage a robust follow-up cadence, and contribute to improving phone processes and CRM data quality.