Business Development Representative BDC - Soquel, California, United States

Victory Automotive Group; Soquel (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group is seeking a motivated Business Development Representative to handle incoming calls, greet visitors, and coordinate sales and service inquiries. You will perform clerical duties for the Sales and Service departments while delivering friendly, helpful customer service.

The role requires prior experience in administrative or customer service positions, strong communication and computer skills, and a professional appearance.

Qualifications

• High school diploma or GED required.
• 1 year of sales or telemarketing experience preferred.
• Experience in administrative/clerical roles.
• Professional appearance and dependable work ethic.
• Knowledge of the automotive industry is a plus.
• Strong organizational and time management skills.
• Strong computer and internet skills, including MS Office.
• Dealership experience with Reynolds and Reynolds is a plus.
• Outstanding communication skills.

Responsibilities

• Handle all incoming sales and service appointment queries by scheduling, confirming, and following up on appointments.
• Coordinate questions and issues with the appropriate department personnel.
• Track sold vehicles and hot sheets.
• Confirm special order parts.
• Follow up with phone and internet sales leads.
• Manage required paperwork and records and prepare documentation when needed.
• Provide administrative assistance as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Telephone handling

Sales experience

Education

High school diploma or GED

Tools

Microsoft Office

Reynolds and Reynolds

Job description

Business Development Representative BDC

Job Description

We are looking for a motivated and ambitious representative to assist in building our business and giving great customer service! The Business Development Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales and Service departments.

The ideal candidate has previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service is a plus. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

Responsibilities

• Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with the appropriate department personnel
• Tracks sold vehicles and hot sheets
• Confirms special order parts
• Helps follow up with phone and internet sales leads
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Provides administrative assistance as needed
• Performs other duties as assigned

Qualifications

• High school diploma or GED
• 1 year of sales or telemarketing experience preferred
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Highly professional and dependable
• Working knowledge of the automotive industry a plus
• Strong organizational and time management skills
• Strong computer and internet skills, including Microsoft Office suite
• Dealership and Reynolds and Reynolds experience a plus
• Outstanding communication skills
• Professional appearance and work ethic

Compensation

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

Equal Employment Opportunity Statement

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. We are an Equal Opportunity Employer and a drug free workplace.