BDC Representative

Suburban Volvo Cars; Troy (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays & PTO

Vehicle Purchase Discounts

Job summary

Suburban Volvo Cars in Troy, MI is hiring BDC Representatives to join our fast-paced Internet department. You will gather customer data, schedule appointments, and support our sales team by turning inbound inquiries into qualified leads.

Ideal candidates have call center or BDC experience, strong phone presence, and CRM proficiency; a high school diploma is expected. We offer competitive pay and a comprehensive benefits package.

Qualifications

• Experience in a call center or BDC environment is preferred but not required.
• Strong written and spoken communication with a customer-focused approach.
• Ability to learn products, pricing, and promotions quickly.

Responsibilities

• Gather accurate customer information to build a follow-up database for retention.
• Schedule appointments and manage inbound/outbound contact to increase sales opportunities.
• Maintain knowledge of products, current promotions, and dealership events to relay to customers.

Skills

Call center experience

BDC knowledge

Customer-facing communication

Phone etiquette

CRM proficiency

Education

High School diploma or equivalent

Tools

CRM software

Job description

Dealership:L0432 Suburban Volvo CarsSuburban Volvo CarsNOW HIRING BDC Representatives!If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals.We’re looking for performance-minded individuals that will help us continue to drive success – apply today to join the nation's largest automotive retailer!What You'll Bring:Experienced call center and BDC representativesCustomer-facing telemarketing, administrative, retail/hospitality, business development roles preferred but not requiredAbility to prioritize customer experience through a professional, enthusiastic, and friendly attitude with all potential customersConfident and professional phone presenceProficiency in basic computer systems and CRM toolsWhat You'll Do:Gather accurate customer information to create a database for continual follow-up and retentionBuild and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.