BDC Representative

Cable Dahmer Automotive Group; Lawrence (KS); On-site; USD 31,000 - 35,000; Full time

Job summary

Cable Dahmer Automotive Group in Lawrence, KS is seeking a Business Development Center Representative to be the first point of contact for customers. You will manage inbound and outbound inquiries, schedule appointments, and drive service and sales opportunities.

This full-time position requires strong communication, multitasking, and CRM skills. You will collaborate with sales and service teams, contribute to email campaigns, and help maintain customer satisfaction and engagement through timely

Qualifications

• High school diploma or equivalent.
• Experience in customer service or sales; automotive experience is a plus.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic computer skills, including Microsoft Office and CRM software.
• Self-motivated with a strong desire to meet and exceed goals.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Respond to inbound calls, emails, and chats from potential customers promptly and professionally.
• Handle outbound calls to follow up on leads, schedule appointments, and share product information.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with sales and service to ensure seamless lead management.
• Provide excellent customer service by addressing concerns and resolving issues.
• Assist in developing and executing email campaigns to generate new leads.
• Meet and exceed metrics for call volume, lead conversion, and appointments.
• Follow up after appointments to ensure satisfaction and generate repeat business.

Skills

Customer service

Sales

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Business Development Center Representative

Location: Lawrence, KS

Pay Rate: $15-$17/hour + commission

Schedule: Full-Time (Monday-Friday with occasional Saturdays)

Job Summary:

The BDC Representative (Business Development Center Representative) will serve as the first point of contact for our customers. This role is responsible for managing inbound and outbound customer inquiries, ensuring quality customer service, and driving service and sales opportunities. The BDC Rep will work closely with the sales and service team to schedule appointments, follow up with leads, and maintain communication to ensure customer satisfaction and engagement.

Responsibilities:

• -Respond to inbound phone calls, emails, and chat inquiries from potential customers in a timely and professional manner.
• -Handle outbound calls to follow up on sales and service leads, schedule appointments, and provide relevant information about products and services.
• -Maintain detailed and accurate records of customer interactions in the CRM system.
• -Collaborate with the sales and service team to ensure seamless lead management and customer engagement.
• -Provide excellent customer service by addressing customer concerns and resolving issues in a friendly and efficient manner.
• -Assist in developing and executing email marketing campaigns to generate new leads.
• -Meet and exceed performance metrics such as call volume, lead conversion rates, and appointment setting goals.
• -Follow up with customers post-appointment to ensure satisfaction and generate repeat business opportunities.

Qualifications:

• -High school diploma or equivalent
• -Proven experience in customer service, sales, or a related field (automotive experience is a plus).
• -Strong verbal and written communication skills.
• -Ability to manage multiple tasks in a fast-paced environment.
• -Basic computer skills, including proficiency in Microsoft Office and CRM software.
• -Self-motivated with a strong desire to meet and exceed goals.
• -Excellent problem-solving skills and attention to detail.

About Us:

Cable Dahmer Automotive Group is a locally owned, fast-growing dealership group serving the Kansas City and Topeka area. With nine dealership locations and over 1,100 employees, we are dedicated to delivering exceptional customer service and building long‑term relationships within our community. As a family‑owned business, we take pride in fostering a supportive and professional work environment where employees can grow and thrive.