BDC/Internet Manager

Socket.dev; Columbus (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Paid Time Off

Parental Leave

Life Insurance

Employee Discounts

Professional Growth

Job summary

Cavender Auto Country-Ford in Texas seeks a Business Development/Internet Manager to lead our Service BDC operations, drive appointment volume, and elevate customer satisfaction. You will coach a high-performing team across inbound and outbound calls and partner with leadership to optimize processes.

The ideal candidate is a strong people leader with call center experience who can coach, train, and continuously improve performance while maintaining a fast-paced service environment.

Qualifications

• Dealership BDC Manager experience required.
• Strong leadership, organizational and coaching skills.
• Ability to work in a fast-paced, results-driven environment.
• Must pass background check and drug screen.

Responsibilities

• Lead and monitor BDC teams, coach and train reps for top performance.
• Develop staffing, schedules and adherence across inbound/outbound queues.
• Set appointment strategies to maximize dealership traffic and satisfaction.
• Oversee outbound campaigns, scripts, and monthly bonus payroll accuracy.
• Identify process improvements and ensure timely training completion.

Skills

Leadership

Coaching

Communication

Team Management

Education

High School Diploma or GED

Tools

Dialpad

Job description

Cavender Auto Country-Ford, a Cavender Auto Family Dealership, is currently looking for a talented, results-driven Business Development/Internet Manager to help lead and elevate our Service BDC operations. This role supports the Business Development Manager in driving appointment volume, improving customer satisfaction, and developing a high-performing BDC team across inbound and outbound operations.

The ideal candidate is a strong people leader who thrives in a fast-paced environment, understands call center operations, and is passionate about coaching, training, and continuous improvement.

Why Work at Cavender Auto Country-Ford:

• Pay will be $60K - $75K a year, based on experience.
• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

What You'll Be Doing

Leadership & Team Development

• Hire, coach, train, and monitor Business Development Representatives to ensure top performance
• Interview candidates and make staffing recommendations
• Create and maintain schedules for all BDC teams and manage schedule adherence
• Assess, document, and de-escalate employee concerns while keeping leadership informed
• Monitor training completion and ensure all assigned training is completed on time

Operational Excellence

• Work closely with Department Managers to develop appointment-setting strategies that maximize dealership traffic
• Identify opportunities for continuous improvement within the BDC and overall organization
• Notify leadership and stores of critical system or phone outages immediately
• Serve as a Dialpad subject matter expert, maintaining accurate DID lines and system setup
• Assist with creating new user accounts and onboarding access for new hires

Inbound (IB) Team Responsibilities

• Monitor call volumes and allocate staff appropriately
• Review calls for quality and provide real-time coaching and feedback
• Ensure consistent, high-quality customer interactions
• Manage advisor view cameras on BDC displays

Outbound (OB) Team Responsibilities

• Manage outbound calling campaigns to meet monthly call volume goals
• Coach and develop OB associates to improve performance
• Create, update, and refine call scripts to support active campaigns
• Assist with monthly bonus payroll by verifying spiffs for accuracy

Training & Development

• Create and maintain training plans specific to each call queue
• Identify skill gaps and develop training resources as needed
• Stay current with industry trends and bring forward new ideas to enhance performance

What You'll Need

• Previous Dealership BDCManagerexperience required
• Strong leadership, organizational, and coaching skills
• Excellent interpersonal and customer service skills
• Ability to work in a fast-paced, results-driven environment
• High School Diploma or GED required
• Must pass background check and drug screen prior to employment