BDC/Internet Manager

Cavender Auto Country Ford; Columbus (TX); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Salary 70-96K

Medical/Dental/Vision

PTO

Parental Leave

Life Insurance

Employee Discounts

Training & Growth

Job summary

Cavender Auto Country-Ford is seeking a results-driven Business Development/Internet Manager to lead and elevate our Service BDC operations. This role supports the Business Development Manager in driving appointment volume, improving customer satisfaction, and building a high-performing BDC team across inbound and outbound campaigns.

The ideal candidate is a strong people leader who thrives in a fast-paced environment, understands call center operations, and is passionate about coaching,

Responsibilities

• Hire, coach, train, and monitor Business Development Representatives to ensure top performance
• Interview candidates and make staffing recommendations
• Create and maintain schedules for all BDC teams
• Assess, document, and de-escalate employee concerns while keeping leadership informed
• Monitor training completion and ensure all assigned training is completed on time
• Work closely with Department Managers to develop appointment-setting strategies
• Notify leadership and stores of critical system or phone outages immediately
• Serve as a Dialpad subject matter expert, maintaining accurate DID lines and system setup
• Assist with creating new user accounts and onboarding access for new hires
• Monitor call volumes and allocate staff appropriately
• Review calls for quality and provide real-time coaching and feedback
• Create, update, and refine call scripts to support active campaigns
• Assist with monthly bonus payroll by verifying spiffs for accuracy
• Create and maintain training plans specific to each call queue
• Stay current with industry trends and bring forward new ideas to enhance performance

Job description

Cavender Auto Country-Ford, a Cavender Auto Family Dealership, is currently looking for a talented, results-driven Business Development/Internet Manager to help lead and elevate our Service BDC operations. This role supports the Business Development Manager in driving appointment volume, improving customer satisfaction, and developing a high-performing BDC team across inbound and outbound operations.

The ideal candidate is a strong people leader who thrives in a fast-paced environment, understands call center operations, and is passionate about coaching, training, and continuous improvement.

Why Work at Cavender Auto Country-Ford:

• Pay will be $70 - $96K a year, based on experience.
• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

What You’ll Be Doing

Leadership & Team Development

Hire, coach, train, and monitor Business Development Representatives to ensure top performance

Interview candidates and make staffing recommendations

Create and maintain schedules for all BDC teams and manage schedule adherence

Assess, document, and de-escalate employee concerns while keeping leadership informed

Monitor training completion and ensure all assigned training is completed on time

Operational Excellence

Work closely with Department Managers to develop appointment-setting strategies that maximize dealership traffic

• Identify opportunities for continuous improvement within the BDC and overall organization

Notify leadership and stores of critical system or phone outages immediately

Serve as a Dialpad subject matter expert, maintaining accurate DID lines and system setup

Assist with creating new user accounts and onboarding access for new hires

Monitor call volumes and allocate staff appropriately

Review calls for quality and provide real-time coaching and feedback

Ensure consistent, high-quality customer interactions

Manage advisor view cameras on BDC displays

Manage outbound calling campaigns to meet monthly call volume goals

Coach and develop OB associates to improve performance

Create, update, and refine call scripts to support active campaigns

Assist with monthly bonus payroll by verifying spiffs for accuracy

Training & Development

Create and maintain training plans specific to each call queue

Identify skill gaps and develop training resources as needed

Stay current with industry trends and bring forward new ideas to enhance performance

What You’ll Need

Strong leadership, organizational, and coaching skills

Excellent interpersonal and customer service skills

Ability to work in a fast-paced, results-driven environment

High School Diploma or GED required

Must pass background check and drug screen prior to employment

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