BDC Call Center Rep: Appointments (No Cold Calls)

Napleton Automotive Group; Town of Florida (NY); Hybrid; USD 35,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Vacation

Paid Sick Time

Paid Training

Employee Discounts

Growth Opportunities

Hybrid Schedule

Job summary

Napleton Automotive Group is seeking a Call Center Representative/Business Development Representative at their Palm Beach Gardens facility. The role handles internet inquiries and phone leads to generate appointments for sales and service, with a guaranteed $1,000 per week in month one.

This position offers a path to $35,000–$70,000 per year through hourly pay plus commissions, with hybrid scheduling options for tenured employees and a family-owned culture backed by 90+ years in business.

Qualifications

• Excellent computer skills.
• Knowledgeable to call center environment - NO COLD CALLS.
• Automotive experience is helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations
• Bilingual a plus

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquiries by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Skills

Call center experience

Persuasive communication

Bilingual

Job description

Napleton Automotive Group is seeking a Call Center Representative/Business Development Representative at their Palm Beach Gardens facility. The role handles internet inquiries and phone leads to generate appointments for sales and service, with a guaranteed $1,000 per week in month one.

This position offers a path to $35,000–$70,000 per year through hourly pay plus commissions, with hybrid scheduling options for tenured employees and a family-owned culture backed by 90+ years in business.