BDC (Business Development Center) Manager

The Scott Family of Dealerships; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off

Job summary

Scott Cars is seeking a motivated Business Development Center (BDC) Manager to lead the BDC team, manage inbound and outbound communications, and drive appointment setting. This role focuses on increasing showroom traffic and sales conversions while maintaining exceptional customer service.

You will coach staff, monitor KPIs, ensure clean CRM usage, and collaborate with Sales Management to convert leads into showroom visits.

Qualifications

• 2–3+ years in automotive BDC or internet sales.
• Prior leadership or management experience preferred.
• Strong communication and customer service skills.
• Experience with CRM systems and lead management tools.

Responsibilities

• Oversee daily BDC operations including internet leads and calls.
• Ensure prompt, professional lead responses.
• Track KPIs like response time, appointment rate, show rate, and conversions.
• Coach and develop BDC staff to improve performance.
• Collaborate with Sales Management for smooth BDC to showroom transition.
• Hire and onboard new team members.

Skills

Leadership

Customer service

CRM experience

Lead management

Team development

Tools

CRM systems

Lead management tools

Job description

BUSINESS DEVELOPMENT CENTER (BDC) MANAGER

Join an amazing, supportive team at Scott Cars where collaboration, excellence, and customer focus are at the heart of everything we do.

About The Role

We are seeking a motivated and results-driven BDC Manager to lead our Business Development Center team. This role is responsible for managing all inbound and outbound customer communications, driving appointment setting, and increasing showroom traffic and sales conversions. The ideal candidate is a strong leader with a passion for customer service, team development, and performance accountability.

Key Responsibilities

• Oversee daily operations of the BDC team, including internet leads and inbound/outbound calls
• Ensure all leads are responded to promptly and professionally
• Monitor and track key performance indicators (KPIs) such as response time, appointment set rate, show rate, and sales conversion
• Train, coach, and develop BDC staff to improve performance and customer experience
• Ensure adherence to company processes, scripts, and CRM usage
• Handle escalated customer concerns and provide effective resolutions
• Work closely with Sales Management to ensure a smooth transition from BDC to showroom
• Implement strategies to increase lead conversion and appointment show rates
• Conduct regular performance reviews and team meetings
• Assist in hiring and onboarding new team members

Qualifications

• 2–3+ years of automotive BDC, internet sales, or related experience
• Prior leadership or management experience preferred
• Strong communication and customer service skills
• Experience with CRM systems and lead management tools
• Proven ability to coach, motivate, and develop a team
• Strong organizational and multitasking abilities
• Results-driven with a focus on performance metrics

Work Environment

• Primarily office-based with interaction on the sales floor
• Fast-paced, high-volume environmentFlexible schedule, including evenings and weekends as needed

We offer a full benefit package that includes a very competitive pay plan!

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation.
• Company paid short term disability
• Company paid life insurance
• Growth opportunities
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services