BDC (Business Development Center)- Auto Sales

Scott Cars Incorporated; Allentown (Lehigh County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off and vacation.

Short/Long Term Disability

Growth opportunities

Employee vehicle purchase plans

Long term job security

Health and wellness

Discounts on products and services

Job summary

Scott Family of Dealerships is seeking a Business Development Coordinator (BDC Sales) in Allentown, PA. The role focuses on generating sales opportunities, engaging customers with product knowledge, and delivering best-in-class experiences across calls, web inquiries, and chats.

The successful candidate will provide initial financing information, maintain CRM records, and collaborate with the sales team to optimize appointments and leads.

Qualifications

• At least one prior customer service role.
• Strong teamwork and collaborative attitude.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Strong written and verbal communication.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries.
• Provide customers with initial product information and direct them to resources.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to book appointments.
• Participate in team sessions and maintain positive relationships with teammates and management.
• Utilize CRM tracking system daily.

Skills

Customer service

Team collaboration

Communication skills

Computer skills

Professional demeanor

Job description

Business Development Coordinator (BDC Sales)

We are seeking a success driven experienced BDC Representative to join our BDC team. This is an outstanding opportunity for the right candidate to join a highly reputable dealership in the Lehigh Valley! You will be responsible for creating sales opportunities for the dealership utilizing your engaging personality to inspire and excite new and returning customers about the features and benefits of our product lines. By providing exceptional customer service and expert product knowledge, you will strengthen our customers' engagement with our organization and give them a unique and best in class experience.

We offer a full benefit package that includes a very competitive pay plan!

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Strong communication skills both verbal and written

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation.
• Short/Long Term Disability
• Growth opportunities
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services

At the Scott Family of Dealerships we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Scott Family of Dealerships is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.