BDC Appointment Coordinator — Customer Experience Pro

BMW North Scottsdale; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Career growth opportunities

Training and resources

Values-driven culture

Job summary

BMW North Scottsdale, a Penske Automotive Group dealership, is seeking a dependable individual to join our Business Development Center as an Appointment Coordinator. You will promptly and courteously assist customers in a call center environment via text, email, or social media, delivering a world-class ownership journey.

This role emphasizes teamwork, responsiveness, and accuracy while using MS Office, CRM, and lead management tools to manage inquiries and reports.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

Responsibilities

• Assist customers in a call center environment via text, email, or social media.
• Coordinate appointments as part of the Business Development Center.
• Update customer files and track customer interest using CRM and reports.
• Respond promptly with accuracy and professionalism.

Skills

Excellent communication

CRM proficiency

Lead management tools

MS Office Suite

Interpersonal skills

Team player

Tools

CRM software

MS Office

Job description

BMW North Scottsdale, a Penske Automotive Group dealership, is seeking a dependable individual to join our Business Development Center as an Appointment Coordinator. You will promptly and courteously assist customers in a call center environment via text, email, or social media, delivering a world-class ownership journey.

This role emphasizes teamwork, responsiveness, and accuracy while using MS Office, CRM, and lead management tools to manage inquiries and reports.