BDC Associate

Hireology; Tinley Park (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Jaguar Land Rover Orland Park in Tinley Park, IL is seeking a dynamic Sales BDC Representative to join our luxury dealership. You will be the first impression for customers contacting us online or by phone, creating a professional, personalized experience that drives showroom visits.

This fast-paced role requires excellent communication, strong follow-up habits, and comfort with CRM systems. You will collaborate with Sales Managers and Consultants to maximize opportunities and ensure a smooth

Qualifications

• Respond quickly and professionally to incoming internet, phone, and digital sales leads
• Make outbound calls, texts, and emails to prospective customers
• Set quality appointments for the sales team
• Confirm and reconfirm appointments to maximize showroom traffic
• Follow up consistently with unsold prospects and previous customers
• Maintain accurate notes, tasks, and follow-up activity in the CRM
• Work closely with Sales Managers and Sales Consultants to maximize every opportunity
• Identify customer needs and communicate relevant vehicle information
• Respond to customer questions and overcome objections professionally
• Follow established BDC processes and daily activity expectations
• Maintain consistent follow-up until the customer purchases, opts out, or otherwise closes the opportunity
• Help create a seamless transition from the BDC to the showroom sales team
• Track appointments, shows, sold customers, and other key performance metrics

Responsibilities

• Respond quickly and professionally to incoming internet, phone, and digital sales leads
• Make outbound calls, texts, and emails to prospective customers
• Set quality appointments for the sales team
• Confirm and reconfirm appointments to maximize showroom traffic
• Follow up consistently with unsold prospects and previous customers
• Maintain accurate notes, tasks, and follow-up activity in the CRM
• Work closely with Sales Managers and Sales Consultants to maximize every opportunity
• Identify customer needs and communicate relevant vehicle information
• Respond to customer questions and overcome objections professionally
• Follow established BDC processes and daily activity expectations
• Maintain consistent follow-up until the customer purchases, opts out, or otherwise closes the opportunity
• Help create a seamless transition from the BDC to the showroom sales team
• Track appointments, shows, sold customers, and other key performance metrics

Job description

SALES BDC REPRESENTATIVE

Jaguar Land Rover Orland Park

Location: Tinley Park, IL
Position: Sales Business Development Representative (BDC)
Employment Type: Full-Time

WE'RE GROWING — AND WE'RE ADDING TO THE TEAM.

Jaguar Land Rover Orland Park is experiencing growing customer traffic and increasing opportunities, and we're looking for an energetic, professional, and results-driven Sales BDC Representative to join our team.

This is an opportunity to become an important part of a growing luxury automotive organization representing Jaguar and Land Rover.

We are looking for someone who understands that the BDC is much more than answering phones and sending emails. You are often the first impression of our dealership.

Your job is to create a professional, personalized experience that gets customers excited about working with us and ultimately brings them into the showroom.

WHAT YOU'LL DO

• Respond quickly and professionally to incoming internet, phone, and digital sales leads

• Make outbound calls, texts, and emails to prospective customers
• Set quality appointments for the sales team
• Confirm and reconfirm appointments to maximize showroom traffic
• Follow up consistently with unsold prospects and previous customers
• Maintain accurate notes, tasks, and follow-up activity in the CRM
• Work closely with Sales Managers and Sales Consultants to maximize every opportunity
• Identify customer needs and communicate relevant vehicle information
• Respond to customer questions and overcome objections professionally
• Follow established BDC processes and daily activity expectations
• Maintain consistent follow-up until the customer purchases, opts out, or otherwise closes the opportunity
• Help create a seamless transition from the BDC to the showroom sales team
• Track appointments, shows, sold customers, and other key performance metrics

THE LUXURY EXPERIENCE STARTS WITH YOU.

At Jaguar Land Rover Orland Park, our customers expect a different experience.

Whether a customer is shopping for a Range Rover, Defender, Discovery, or Jaguar, the experience should feel professional and personalized from the very first phone call, text message, or email.

We are looking for someone who can communicate with confidence while maintaining the level of professionalism expected from a luxury automotive dealership.

You don't need to be a luxury automotive expert on day one.

However, you need to understand the importance of professionalism, responsiveness, attention to detail, and exceptional customer service.

WHAT WE'RE LOOKING FOR

Previous BDC or Luxury Automotive Experience Is a Plus

We would especially like to speak with candidates who have experience in:

• Automotive BDC
• Internet sales
• Luxury automotive sales
• Customer service
• Appointment setting
• Call centers
• High-end retail or hospitality

However, the right attitude, work ethic, communication skills, and desire to succeed can be just as important as previous automotive experience.

THE RIGHT CANDIDATE WILL:

• Have excellent verbal and written communication skills
• Be comfortable making a high volume of outbound calls
• Be persistent without being pushy
• Be highly organized and able to manage multiple customers
• Have strong follow-up habits
• Be comfortable using CRM and computer systems
• Be motivated by measurable goals
• Be professional, energetic, and positive
• Take ownership of their customers and opportunities
• Be comfortable working in a fast-paced environment
• Understand that consistent activity creates results

WHAT SUCCESS LOOKS LIKE

Our BDC team is expected to create opportunities for our sales team every day.

Success means:

More conversations.
More appointments.
More appointments shown.
More showroom traffic.
More sold customers.
Better customer experiences.

We will provide the tools, processes, training, and management support. You bring the effort, attitude, and follow-through.

WHY JOIN JAGUAR LAND ROVERORLAND PARK?

• Growing customer and internet traffic
• Opportunity to join an expanding BDC team
• Represent two world-renowned luxury automotive brands
• Professional dealership environment
• Strong product lineup
• CRM and digital sales tools
• Ongoing training and coaching
• Clear performance expectations
• Opportunity for advancement within the dealership
• Competitive compensation and performance-based earning potential
• Supportive management team focused on growth

THIS IS AN OPPORTUNITY TO GROW WITH US.

We are adding to our BDC team because the business is growing.

We need someone who wants to be part of that growth—not someone who simply wants to answer phones and wait for the next lead.

If you're energetic, competitive, organized, professional, and enjoy talking to people, this could be the opportunity you've been looking for.

JOIN THE TEAM.

Jaguar Land Rover Orland Park

Growing Traffic. Growing Opportunities. Growing Team.