Digital Sales & Client Experience Specialist

Paul Miller; Parsippany-Troy Hills (NJ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Bonuses & commissions

Paid training

Medical and dental benefits

401(k)

Paid vacation

Paid holidays

Direct deposit

Employee discounts

Insurance (disability, life, accident)

FSA eligibility

Mobile pay access

Job summary

Land Rover Parsippany is seeking a motivated Digital Sales & Client Experience Specialist to join our growing team in Parsippany, NJ. No automotive experience is required, and candidates from diverse backgrounds are welcome to apply.

You will connect digital customers with showroom sales, handling inquiries via phone, text, email, and other channels, with a path to appointments and sales opportunities. Expect performance-based bonuses and a rewarding career in luxury automotive.

Qualifications

• Excellent communication skills across phone, text, and email.
• Willingness to learn digital sales processes and CRM tools.
• Ability to manage multiple conversations and priorities.
• Reliable and coachable in a fast-moving environment.

Responsibilities

• Respond quickly to digital customer inquiries.
• Coordinate showroom appointments and follow-ups.
• Build relationships through phone, text, and email.
• Support digital campaigns and events.
• Maintain accurate customer notes in CRM.
• Collaborate with sales professionals and management.

Skills

Strong communicator

Tech-savvy

Goal oriented

Organized

Accountable

Coachable

Tools

CRM software

Digital platforms

Job description

Job DetailsJob Location: Paul Miller Land Rover - PARSIPPANY, NJ 07054Salary Range: $17.00 - $20.00 Base+Commission/monthLand Rover Parsippany | Parsippany, NJ

Build Relationships. Create Opportunities. Start a Career in Luxury Automotive.

Land Rover Parsippany is looking for a motivated, digitally savvy Digital Sales & Client Experience Specialist to join our growing team.

You do not need automotive experience to be successful in this role.

We're interested in talented people from a variety of backgrounds—including technology, hospitality, luxury retail, customer service, inside sales, banking, wireless, real estate, fitness, and other relationship-driven industries.

If you're confident communicating with people, comfortable with technology, competitive, organized, and motivated by performance, we want to meet you.

What You’ll Do

You'll be part of the team connecting today's digital customer with our showroom and sales professionals.

You'll communicate with prospective clients through phone, text, email, and digital channels, understand what they're looking for, provide an exceptional first impression, and help turn online interest into dealership appointments and sales opportunities.

Your responsibilities will include:

• Responding quickly and professionally to digital customer inquiries
• Connecting with prospective clients by phone, text, and email
• Building relationships with customers throughout their shopping journey
• Identifying customer needs and purchase timelines
• Scheduling and confirming showroom appointments
• Conducting proactive outbound customer outreachManaging customer opportunities and follow-up using CRM technology
• Maintaining accurate customer notes and activity
• Collaborating with sales professionals and management
• Supporting digital campaigns, special events, and customer engagement initiatives
• Consistently working toward individual and team performance goals

Who We’re Looking For

You may be a great fit if you're:

• A strong communicator who genuinely enjoys working with people
• Comfortable using technology and learning new digital platforms
• Confident communicating by phone, text, and email
• Competitive and motivated by measurable goals
• Organized and able to manage multiple conversations and priorities
• Persistent without losing professionalism
• Coachable and interested in developing new skills
• Dependable and accountable
• Comfortable in a fast-moving environment
• Interested in building a long-term career

Automotive experience is welcome, but absolutely not required.

We're more interested in your communication skills, work ethic, personality, professionalism, and ability to learn.

Why Join Us?

This is more than answering phones or responding to internet leads.

You’ll gain experience in digital sales, CRM technology, customer acquisition, lead management, luxury retail, and relationship-based selling—skills that can open the door to multiple career paths within the automotive industry.

We provide:

• Competitive hourly compensation
• Performance-based bonuses and commissions
• Paid training and ongoing coaching
• Medical and dental benefits for eligible employees
• 401(k)
• Paid vacation
• Paid holidays
• Direct deposit
• Employee service discounts
• Disability, life, and accident insurance
• Medical and dependent care Flexible Spending Accounts
• Access to pay through a mobile app
• Regular performance feedback and formal reviews
• Opportunities for professional development and advancement

Potential career paths can include Digital Sales, Automotive Sales, BDC Leadership, Sales Management, Customer Experience, and other dealership leadership opportunities.

Bring Your Talent to a Different Industry

If you've built your skills in hospitality, retail, technology, customer success, inside sales, wireless, banking, real estate, or another customer-focused industry, your experience may translate extremely well to luxury automotive.

We're looking for people who can connect with customers, embrace technology, learn quickly, and perform.

If that sounds like you, we'd like to meet you.

Compensation

$17.00–$20.00 per hour + performance-based bonus and commission opportunities

Work Location: In person — Parsippany, NJ

Your performance matters. This role provides the opportunity to increase your earnings by generating appointments, customer engagement, and sales results.

Equal Opportunity Employer

We recruit, hire, train, promote, transfer, and compensate our employees and provide all other conditions of employment, including Company-sponsored events, without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, or any other status protected by applicable law.