BDC Agent - Customer Service - Jarrett Gordon Ford Davenport

US Lawns; Davenport (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(K)

Bonus Opportunity

Health Insurance

Holidays

Life Insurance

Personal Days

Vacation

Job summary

Jarrett Ford Automotive Group in Davenport, FL is seeking a motivated BDC Agent to enhance customer experience by responding to inquiries, managing the CRM, and setting appointments. The role involves telephone work, internet inquiries, and occasional receptionist duties.

The ideal candidate is energetic, professional, and able to work in a fast-paced team environment, with a flexible schedule that may include Saturdays. Automotive dealership experience is preferred.

Qualifications

• Previous customer service experience in an automotive dealership.
• Excellent written and verbal communication and people skills.
• Experience using CRM, DMS, and scheduling software.
• Experience handling inbound/outbound calls.
• Flexible schedule including Saturdays.
• Strong computer skills.
• Able to work independently and as part of a team.
• Valid driver’s license with a clean driving record.
• Punctual with schedules and meetings.

Responsibilities

• Contact customers, build rapport, and set appointments.
• Cover receptionist duties when needed.
• Record lead notations in the CRM system.
• Become fully knowledgeable of products and services offered.
• Understand local competitors and be prepared to compete.
• Be punctual with all work schedules and meetings.
• Respond to internet and telephone inquiries; make outbound calls.
• Other tasks as assigned.

Skills

Customer service

Communication

CRM experience

DMS experience

Scheduling software

Phone etiquette

Team player

Punctual & reliable

Valid driver’s license

Tools

CRM software

DMS

Scheduling software

Job description

Job Description

We are expanding our department! Jarrett Gordon Ford is a fast-growing dealership and a dynamic leader in the car industry. We are looking to add a Business Development Center (BDC) Agent who will excel at customer experience and setting appointments for our dealership. See why we are one of the best places to work in Davenport, FL!

The ideal candidate will be a people person, energetic, and professional. The BDC Agent will spend the work day on the computer and telephone. They will also respond to internet and telephone customer inquiries and make outbound calls.

Requirements

• Contact, build rapport, and set appointments with customers.
• Cover the receptionist/switchboard operator when business need requires it.
• Record all customer lead notations and comments in the Customer Relations Management (CRM) Software System.
• Become fully knowledgeable of the products and services offered.
• Understand local competitors and be prepared to compete with them.
• Be punctual with all work schedules and meetings.
• Excellent, positive behavior is a must!
• Other tasks as assigned.

Qualifications

• Previous experience in customer service in an automotive dealership is preferred.
• Excellent written and verbal communication and people skills.
• Experience using DMS and scheduling software systems.
• Experience in taking incoming phone calls and making outbound phone calls.
• Flexible schedule to include Saturdays when needed.
• Strong computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license with a clean driving record.
• Ability to read and comprehend rules, regulations, policies, and procedures.

Company Description

The Jarrett Ford Automotive Group's continuing growth and success is attributable to a business philosophy that is based upon a high standard of ethics and a promise to deliver the finest product and service levels in the automotive marketplace. Jarrett Ford's customer-centric approach continues to foster repeat business and drives a significant number of referrals. We realize that the truly professional nature and exceptional skills of our associates is what drives our reputation. So if you believe that you have the skills, experience, demeanor, and drive that it takes to become a Jarrett Ford team member,

The Jarrett Ford Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• 401(K)
• Bonus Opportunity
• Health Insurance
• Holidays
• Life Insurance
• Personal Days
• Vacation