BDC Agent

Tom Wood Automotive; Indianapolis (IN); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

PTO & Vacation

Paid Holidays

Medical, Dental & Vision coverage

401(k) with company match

Life & Disability Insurance

Training & Career Development

Tuition Reimbursement

Service Awards

Advancement opportunities

Job summary

Tom Wood Group is seeking a Business Development Center (BDC) Agent to deliver outstanding customer service and support across multiple dealership locations. This fast-paced role involves handling 115+ calls daily, scheduling service appointments, and promoting dealership programs.

You will maintain detailed records in CRM systems and build product knowledge across our diverse lineup. A background in customer service with strong communication skills is preferred and performance-driven rewards

Qualifications

• Experience in customer service, hospitality, or call center roles preferred.
• Strong verbal and written communication skills.
• Ability to connect with customers over the phone and via electronic communication.
• Comfortable using computer systems, including Microsoft Office applications.
• Calm under pressure with strong multitasking abilities.
• Goal-oriented and motivated by achieving performance targets.

Responsibilities

• Handle 115+ inbound and outbound calls daily with professionalism and efficiency.
• Provide exceptional customer service to guests across multiple dealership locations.
• Schedule service appointments and confirm details accurately.
• Engage customers to promote dealership services and programs.
• Maintain detailed records and update customer information in CRM systems.
• Build product knowledge across the Tom Wood Automotive Group’s diverse lineup.

Skills

Customer service

Verbal communication

Written communication

Phone etiquette

Multitasking

CRM systems

Tools

Microsoft Office

Job description

Join a Leading Automotive Group

The Tom Wood Lexus, is seeking a Business Development Center (BDC) Agent to deliver exceptional customer service and support across our multiple dealership locations. This role is perfect for individuals who thrive in a fast-paced environment, enjoy connecting with people, and are motivated by performance-based rewards.

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

Key Responsibilities:

• Handle 115+ inbound and outbound calls daily with professionalism and efficiency
• Provide exceptional customer service to guests across multiple dealership locations
• Schedule service appointments and confirm details accurately
• Engage customers to promote dealership services and programs
• Maintain detailed records and update customer information in CRM systems
• Build product knowledge across the Tom Wood Automotive Group’s diverse lineup

Qualifications:

• Previous experience in customer service, hospitality, or call center roles preferred
• Excellent verbal and written communication skills
• Ability to connect with customers over the phone and through electronic communication
• Comfortable using computer systems, including Microsoft Office applications
• Calm under pressure with strong multitasking abilities
• Goal-oriented and motivated by achieving performance targets
• Professional demeanor and positive attitude

Why Work Here?

At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

• A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.